Tim Chinn - Mba Email & Phone Number

Mckinney, Tx, Us

Mckinney, Texas, United States

• Provided Tier 2 service to all users in the Corporate office, as well as all Branch locations. • Responded promptly to requests assigned via work order, email request, chat/text, phone calls, voicemail and other forms of communication • Document Work Orders in Service Now. • Active Directory end user maintenance (unlocking accounts computers and password resets) • Update and verify access in Okta • Trouble shoot issues with Office365 • Trouble shoot issues with HP and Konica printers • Image computers for New Hires and Job Change and prep and ship the computers • Assists with Team Projects and travel (as needed) • Remote access computers with TeamViewer and MECM

Richardson, Texas, United States

Using WebJetAdmin and Device Control Center to Monitor Printer reporting and Resolving Printer issues system wide, to minimize down time and enhance productivity. Configuring printers to meet current security guidelines and prevent intrusion from third parties. Working incidents in ServiceNow. Remoting to computers with Bomgar.

Plano, Tx

Perform 1st level troubleshooting for JCPenney stores as relates to POS, scanners, store workstations, laptops, iDevices, printers, etc. Troubleshoot hardware failures, store application errors, phone/voicemail issues, Microsoft Office 365 and OS support, VDI , VPN and password reset. Update AD. Remote Access, TimbuktuEnsure accurate and timely updates are made to Incidents using BMC Remedy ticketing system Create Knowledge Articles to resolve Incidents quickly showing continuous improvement in first contact resolution Utilize Cisco phone system to answer calls and transfer callsProvide excellent customer service which creates positive memorable customer experiencesSupport for Windows, Android and Macintosh systems

Jc Penney

Performed 1st level troubleshooting for JCPenney stores in a call center, as relates to Point of Sale (registers), scanners, store desktop workstations, iDevices, printersTroubleshoot hardware failures, store application errors, phone/voicemail issues, Windows 2003/2008 server errors, Microsoft Office and OS support,VPN and VmWareEnsure accurate and timely updates are made to Incidents using BMC Remedy ticketing system Review knowledge articles to resolve Incidents quickly showing continuous improvement in first contact resolution Utilize Cisco phone system to answer calls, transfer callsProvide excellent customer service which creates positive memorable customer experiencesInstall Printers, Map drives, reset passwords,

Dallas/Fort Worth Area

Converted systems from Microsoft Exchange to Office 365 and connected to desktop applicationsTrouble shoot wireless adapter and printer issues.Configured Android and Apple handheld devices to work with Outlook and wireless printerConfigured computers to access NAS driveRun Virus /Trojan removal Support for IBM and Macintosh systemsWorked with web hosting service to correct issues with Alias directingUsed Remote Desktop to control 2nd computer and pass control to 3rd computer with Remote Assistance Installed and rolled back Windows 10

Mckinney, Tx

Install and repair iptv, voip, and high speed internet services at residential locations. Add or configure cables per services ordered. telephone, sales, customer service, broadband, television, customer service, Digital Subscriber Line, network, technical support, trouble shooting, maintenance, repair, residential ,U-verse, Copper splicing Pole climbing, Fiber Splicing, site survey

Programmed DMS100, E5SS, and Alcatel Lucent switches working in Martens, Ensemble, Adtran, ALU, and EMS.Implemented single and multi-line systems at a plant and central office facilities. Assign facilities to customers address and program services and features based on customer service orders. Assist install technicians with testing and trouble shooting devices to provide excellent customer service.

Columbia, Missouri Area

Assign jobs to technicians based on job skills and location. Assist technicians by creating orders, locating additional or missing orders and working with other departments to help orders get worked that are being held up procedurely.Researching multistate databases to provide a positive customer experience by getting install and trouble issues resolved in a timely manner.

Mba, Business

Studied at the Columbia branch

Bfa, Art

Studied Photography, Chinese Painting and Printmaking

Art

Activities and Societies: Omnibus Photographer Studied Art and contributed to school pape as a Photographer and graphic artist