Tara Mckenzie Email and Phone Number

Optimize customer and employee satisfaction for exponential profitability and market share growth.Direct, coordinate, and monitor all branch sales, operations and personnel development activities.

Recurrent Top 5 in sales dollars, GP dollars and gross profit margin both for the location and personal performance out of 380 showrooms nationally. Successfully realigned the residential lighting department, established SOPs, reduced overhead, while increasing sales and completely renovating the showroom:• Redesigned, project managed and re-set 85% of the lighting showroom within one year of employment• Increased sales by 67% within one year maintaining a gross profit margin of 44.49% through customer service, effective merchandising strategies and standard practice measures• Increased inventory turns by 300% within the first year of employment

Known for developing and executing innovative corporate policies and procedures: • Customer service philosophy, policies and procedures• Strategic planning: marketing, price/discount, vendor, inventory and display strategies• Management philosophy, policies and proceduresRespected manager and leader of customer-focused teams: • Instilled a shared enthusiastic commitment to customer service as a key driver of company growth• Represented the voice of the customer in all decisions madeDeveloped customer service core values and organizational policies to ensure the client experience was unsurpassed and enabled team members to provide client satisfaction while at the same time protecting company profits.

Sales Management/New Business Development Projects:Doubled product sales by developing and implementing a team sales approach for a $1 billion manufacturer within the first year and successfully reversed a 5-year downward trend in cash flow.Developed sales materials and training programs while successfully streamlining the decision-making process for clients: • Training included: Client decision-making progression modules, product presentations, advanced sales techniques, team strategies and forecasting.• Increased confidence, accountability and production of sales teams. • Reduced sales cycle time and increased close ratios.

Managed a team approach to conducting business operations and fulfilled company objectives. Boosted the smallest store from the lowest-ranking in sales to the #2 position, reaching 48% gross profit margin, and a 215% increase in sales.