Teresa Mcpherson Email and Phone Number

Leadership: Executive leader with over 20 years of senior management level experience in delighting clients by fostering employee engagement, leveraging six sigma methodologies, utilizing team collaboration and implementing technically savvy solutions in the following industries: human resource / staffing industry; chemical manufacturing, logistics, and food processing.Project Management: Project Manager for three M&A integrations that more than doubled the acquiring organization; Significant experience in process mapping and SWOT analysis; Systems implementation: Salesforce.com; MS CRM, PeopleSoft, Hyperion, SAP, SQL - Functional liaison with IT. Developed wire frames, Use Case models and Lean Six Sigma project definitions. Technically savvy: Able to explain complex concepts in non-technical language; Superior skills using Excel, Visio, PowerPoint, Word and Outlook; Excellent skills with Mini-Tab, MS SharePoint, MS Access, MS CRM and Salesforce.comStrategic Business Intelligence: Leverage business intelligence / analysis to ascertain and close organizational performance gaps by understanding analyzing, interpreting, presenting and fostering actionable business strategies that can be measured and sustain continuous improvement. Workforce / Workflow Optimization: Completed intelligent process mapping leading to workforce and workflow improvement recommendations for: Shared Service Center, Revenue Cycle solutions, AR/AP and Cash Application, Clinical staffing, Therapist and Patient scheduling, Logistic and Interpersonal, communication and presentation skills: Superior capability to clearly communicate complex analysis and processes using concise verbal skills and simplified graphic illustrations across a diversified workforce and client base.