Tiffany M. Email & Phone Number

Atlanta & St. Louis

Guest Service Leadership: Designed and executed guest service strategies aligned with City Winery’s brand, enhancing guest satisfaction by resolving complaints swiftly and fostering staff’s confidence in handling complex situations. Collaborated cross-functionally to address and prevent issues, while continuously monitoring guest feedback for improvement opportunities.Technical Proficiency: Skilled in G Suite, Vivenu ticketing systems, Google Sheets, and RESY, ensuring efficient guest management. Compiled and distributed daily venue information, managed loyalty programs, and streamlined ticket sales with comprehensive coordination for events, artist information, and market waitlists.Hospitality Expertise: Demonstrated a customer-first approach, anticipating guest needs and ensuring seamless, proactive service. Effectively managed high-volume inquiries across email, phone, and in-person channels, maintaining consistent quality across all guest interactions.Sales and Revenue Growth: Utilized sales acumen to drive loyalty program memberships, ticket sales, and cross-promotions. Collaborated with sales and marketing teams to enhance revenue through strategic upselling and cross-selling.Organizational Excellence: Highly organized with a detail-oriented approach, adept at prioritizing tasks in high-demand environments. Managed time efficiently to meet deadlines while maintaining a high standard of work quality and professionalism.

Atlanta, Georgia, United States

- Directed all box office operations, including hiring, training, and developing a skilled team to uphold brand standards.- Led hospitality and guest relations, ensuring exceptional customer service and effective issue resolution.- Managed communications for show updates, billing, and Membership programs via email and phone, maintaining clear guest and partner correspondence.- Created and maintained events in vivenu and AudienceView systems, synchronizing seating charts, pricing, and promotional offers.- Led the rollout of new ticketing systems and website in 2023, training staff on updated software and procedures.- Oversaw ticketing, partnered with third-party sellers, and supported financial settlement and reporting processes.- Coordinated will call and check-in procedures, ensuring regulatory compliance and smooth customer experience.- Maintained confidentiality of artist and customer information and executed artist-related tasks like guest lists and meet & greets.- Grew the largest Vinofile Membership customer base, enhancing sales, satisfaction, and feedback communication to management.

Atlanta, Georgia, United States

- Created ticketing check-in sheets through the AudienceView system; completed nightly box office totals and corporate report emails; assisted in execution of artist settlements as part of administrative duties- Greeted guests at will-call; assisted with guest recovery, customer service/support, sales, promotion of memberships; regularly answered phone calls and emails from both guests, company partners- Performed other miscellaneous duties such as light maintenance; creation and upkeep of merchandise and retail wine displays; entryway setup; restroom stocking before and after events; and more

Atlanta, Georgia, United States

- Provide merchandise display, selling, and inventory services to various artists who performed at City Winery Atlanta.- Became familiar with various mobile POS systems such as Square and Toast, as well as cash sales and digital payment methods such as Venmo, CashApp, and PayPal.

Atlanta, Georgia, United States

- Greeted and checked-in guests at will call, showing them to their seats in the venue, correcting any mis-seatings in a timely and professional manner.- Answered guest questions about venue layout, seating, and basic company policy, referring them to the Concierge for more complex issues.- Assisted in pre-show set up including updating the venue marquee, signage, lobby and promo table organization, bathroom stocking, and more.

Decatur, Georgia, United States

- Performed front and back of house duties including: opening and closing, serving customers, sales and cashiering, cooking waffle products, dishwashing, cleaning and sanitization, maintenance, organization of deep freezers and display freezers, stocking, and more

Dekalb County, Georgia, United States

- Created advertising and social media content for our outreach initiatives, as well as training materials for our volunteers.- Coordinated with Precinct Captains, County Volunteer Coordinators, the Communications Team, and more internal personnel to ensure goals were met.- Honed my presentation, oration, and communication skills.

Virtual

- Called voters, researched donor profiles, and collaborated with campaign managers and other fellows to elect Shea Roberts to GA State House District 52.- Honed my professional communication skills with fellow campaign staff and constituents of diverse backgrounds.