Teresa Mckenna Email & Phone Number

Montreal, Qc, Ca

Montreal, Quebec, Canada

Montreal, Quebec, Canada

Montreal, Quebec, Canada

Montreal

As the Director of Training at Greystone College I was responsible for the day to day operations of our AEC programs that include, but are not limited to: teacher management, instructional design, policies and procedures, and ensuring the highest quality of education for our students.

Montreal, Canada Area

As the interim academic director, I was responsible for the administering of cognitive and academic evaluations to newly arriving international students. I managed day to day operations of an academic nature and a team of 15 teachers. In this role I acted as a resource person regarding academic and administrative policies and procedures and provided creative solutions to problems within my area of responsibility.

Montreal, Canada Area

As an ESL instructor I was responsible for creating and delivering engaging and unique English language lessons within the ILSC framework. In addition, I would evaluate students in accordance with ILSC Course Curriculum and Student Progress Reports. Under the leadership of the Academic Director, I took on several administrative tasks, such as book distribution, book inventory, material inventory, and student language assessment.

Montreal, Canada Area

As part of the Partnership Elevations team I was responsible for responding to Capital One customers' escalated concerns. I exercised problem solving skills to provide unique solutions for each customer and interacted with various departments to resolve customer inquiries. I would regularly assist the Training Department with the onboarding of new hires and delivery of ongoing workshops to improve best practices with a focus on dispute resolution. I was also responsible for Financial Consumer Agency of Canada compliance reporting which required me to investigate calls selected at random to ensure company compliance. Accomplishments: -Certified Capital One trainer -AGILE training completed

Dollard-Des-Ormeaux, Quebec, Canada

As an assistant art educator I worked alongside the lead art educator to deliver two weekly 1.5-hour art lessons which introduced children between the ages of 5 and 12 to basic art making techniques. I was mentored by a highly experienced art educator and honed my classroom management skills and how to simultaneously cater to learners with diverse needs.

Concordia University

In my role as art educator I collaborated with my co-teacher to develop complimentary art lessons for a group of 13 seniors between the ages of 65 and 75. Applied a non-hierarchical teaching approach to ensure learners felt comfortable and respected. I provided reassurance and instilled confidence in the learners’ abilities by working with them individually and providing them with positive feedback, help and encouragement.

Montreal, Canada Area

As a TA I was responsible for grading student assignments (2 short essays, midterm take-home, and final exam response). I established an essay grading rubric in collaboration with the professor, conforming to university standards, and was praised for my efficiency and attention to detail.

Dollard Des Ormeaux

Developed 60-minute art lessons for 5-6-year-old children based on camp themes. Set up end of summer community art show. Learned how to anticipate problems and find solutions that catered to diverse learners needs.

St Laurent

Customer Service Representative, full-time. Order entry and invoice processing for all customer orders received via fax or email. Process all incoming and outgoing mail. Documentation of Account Receivables and collection calls to customers. Responded to customer inquiries via telephone, fax or email. Data entry of daily shipping logs. Backorder processing. Assisted in inventory management.

Cote Des Neiges Black Community Association

Created a 12-week unit plan based on art fundamentals for children ages 7 to 13. Demonstrated sensitivity to learners needs and ability to adapt lessons as such. Created an inclusive learning environment through compassion, respect and group conversation.

Pierrefonds, Quebee

Art Educator: Created and implemented art lessons for children between the ages of 2 and 12 years old. Developed several lessons for the Counselor in Training program for youths 13 to 17 years old. Assisted in the art making for the theme week parties. Inventory management of art supplies.

Fairview Pointe-Claire

Customer Service Representative, part-time during the school year and full-time during the summer and holiday seasons. Answered all in person customer inquiries and telephone inquiries about Cadillac Fairview and its stores. Gift card sales. Equipment rental and maintenance of strollers and wheelchairs.

Montreal, Canada Area

Managed 150+ customer accounts. Online MSDS database management for customers. Online customer training of MSDS software in English and French. Accounts Recievables & Collections.

Montreal, Canada Area

3rd Level Support: Internal support for Billing Office and Technical Support. Billing Office Training Supervisor: Trained and coached new CSR's on company policies and procedures. Billing Office CSR: Responded to Bell Sympatico customer inquiries about billing and basic technical support.

Bfa, Art Education, 3.8

Activities and Societies: Undergraduate Teaching Assistant FFAR 398N, October 2014-December 2014 Concordia University Undergraduate.

Elearning Developer Certificate, Educational/Instructional Technology, 4.3

Celta, Certificate In English Language Teaching To Adults, Education

Dec, Creative Arts - Photography

Activities and Societies: Student Center Tutor: English, Art HistoryCreative Arts