• Improve internal processes and provide national account and strategic support• Lead and/or support onboarding sessions of new Client Development Executives (lead Zoom trainings, create and facilitate practice exercises, review and provide feedback on learning outcomes and projects, prepare and continuously improve training agendas)• Host ongoing 1:1s, providing support on projects/general questions & identifying, supporting, and checking in on skills/strength development and mentorship/coaching• Prepare formal midyear and end-of year reviews, provide real-time feedback, and update and discuss workload track quarterly• Support Client Development Executives on account-specific issues (service issues, cost analyses, projects, interdepartmental collaboration, etc.)• Work in tandem with National Recycling Directors on National Strategic Accounts (including implementations)• Assist with reporting/strategy/project management tasks as necessary• Responsible for serving as an internal escalation point and resolving internal service escalations• Interview and hire new Client Development Executives with the help of the Office of Employee Engagement• Allocate Client Development Executives/Client Development resources onto new business and backfills• Assist with department projects as necessary such as budgeting and updating processes• Take bottom-line responsibility for success of Client Development Executive accounts including setting pricing on time, account retention, and profitability• Facilitate interdepartmental communication and execution of new company-wide standards

⠂Maximize profit margins and client retention rates through effective cost analysis and outstanding customer service⠂Identify and implement creative solutions for waste and recycling programs, including cost-saving and diversion opportunities⠂Maintain and build professional relationships with external site contacts ⠂Serve as a point of escalation for urgent service issues⠂Conduct on-site and phone waste audits with manufacturing sites⠂Identify projects to reach Northstar performance objectives⠂Analyze historic data to offer recommendations on waste program improvements⠂Sorting procedures and Collection processes

In this role, I was responsible for managing the daily functions of the sales floor. I provided leadership to the entire sales staff, which includes mentoring, giving advice on customer service experience, and passing on my knowledge of technology solutions. Additionally, I was responsible for the team achieving revenue, margin, and operational targets. As Retail Supervisor, I kept a book of business contacting individual clients and businesses after delivery and installation to ensure that all aspects of delivery and installation were up to the client’s expectations. I also reached out to existing clients to offer additional products or services to maintain professional relationships with longstanding customers and drive repeat business.I collaborated with district managers and other members of corporate to ensure that company standards were met. I worked closely with corporate and General Manager to provide feedback, strategize, and execute overall leadership processes such as performance management, store maintenance, employee interviews, and on-the-job employee training.

After relocating, I continued to work with my Assistant General Manager to develop my leadership skills. In this role I was able to continue to strengthen my analytical skills by analyzing sales reports and using that information to coach my employees and improve the overall business in the mobile and connections departments. During my time as Team Leader, my department finished within the top 10 mobile departments in the company.

As a team leader, I engaged customers using sales skills to build complete, connected solutions while maintaining a balance of high velocity and high service. I created sales strategies in partnership with the Assistant General Manager to achieve operating results, growth objectives, and overall financial performance goals. I implemented these strategies by coaching my Sales Consultants to ensure a high level of job proficiency.

After I relocated, I continued my work as a Wireless Sales Consultant. I deepened my knowledge of wireless products and accessories, and honed my customer service skills. As I worked on boosting my skills and knowledge within this position, I was also working on my Bachelors of Marketing degree at Minnesota State University, Mankato.

As a Wireless Sales Consultant, I provided personalized service and exceptional expertise for customers. I was responsible for handling all aspects of a sale, including customer contracts and warranties and customer payment. In this position, I developed customer service and communication skills, as well as specialized knowledge of wireless products and accessories.

In this position, I was given the opportunity to expand both the customer service skills and the electronics knowledge that I gained during my time at Walmart. I was responsible for providing an excellent customer service experience. I handled all aspects of a sale, including customer contracts and warranties and customer payment. In this position, I also developed a deep knowledge of computers and other technology solutions.

During my time at Walmart, I worked as a sales associate in both the Lawn and Garden and Electronics departments, respectively. This was my first position, and during my tenure I learned a lot about customer service, working in fast paced environments, and how to manage conflict.