Creation and curation of personal finance content – digital and print, including booklets, guides, calculators, tools, blogs

Coordinating and building internal communication capacity, including a leading role in intranet management, copy writing, and identifying and researching information for internal publications• Compiled ministerial briefings charting the Department’s emergency response to the Christchurch earthquake and subsequent recovery programme, engaging all stakeholders in key developments and initiatives• Crafted pivotal speeches for Secretary of Labour and executive team, facilitating staff… Show more Coordinating and building internal communication capacity, including a leading role in intranet management, copy writing, and identifying and researching information for internal publications• Compiled ministerial briefings charting the Department’s emergency response to the Christchurch earthquake and subsequent recovery programme, engaging all stakeholders in key developments and initiatives• Crafted pivotal speeches for Secretary of Labour and executive team, facilitating staff change forced by the Christchurch earthquake and inaugurating staff innovation awards for Māori language use• Built weekly html email conduit to managers with a rolling deliverable calendar, introducing a streamlined tool for managers to conduct business and cascade key messages to staff • Provided communications support for internal restructuring efforts, allowing smooth transition of Finance division to new staff configuration Show less

Strategy, tactics and change management for communications to members and staff. Lead editor and writer across various channels, particularly fortnightly e-news, quarterly regional newsletters and staff intranet• Consolidated multiple email and print newsletter channels into essential, efficient and effective conduits, trimming unwanted frequency and instituting coordinated, targeted and relevant messaging • Designed and implemented original strategic communications calendar, a… Show more Strategy, tactics and change management for communications to members and staff. Lead editor and writer across various channels, particularly fortnightly e-news, quarterly regional newsletters and staff intranet• Consolidated multiple email and print newsletter channels into essential, efficient and effective conduits, trimming unwanted frequency and instituting coordinated, targeted and relevant messaging • Designed and implemented original strategic communications calendar, a six-month snapshot of activities• Managed change and successfully launched new email news channel, pushing click-through rates consistently 10 percentage points above previous levels• Successfully launched new quarterly newsletters, regionally and internationally segmented• Introduced and built-out the organisation’s first intranet site • Coached key content providers across the organisation, lifting the quality and clarity of writing throughout • Streamlined proofreading service for all marketing and communication collateral, guaranteeing style consistency and halving turnaround times• Wrote the Institute’s corporate communications policy and communications plans for key projects Show less

Communication planning and execution for strategic change initiatives. Also managed team of technical writers• Provided meaningful communications support to executive management, including creative, dynamic solutions for talking points, messaging, blogs and FAQs, mitigating sensitive issues such as staff retention, multiple relocations, restructuring, IT outsourcing to India and the Bank of America acquisition• Aligned employee communications and strategy with enterprisewide… Show more Communication planning and execution for strategic change initiatives. Also managed team of technical writers• Provided meaningful communications support to executive management, including creative, dynamic solutions for talking points, messaging, blogs and FAQs, mitigating sensitive issues such as staff retention, multiple relocations, restructuring, IT outsourcing to India and the Bank of America acquisition• Aligned employee communications and strategy with enterprisewide initiatives during transition from legacy Countrywide model, ensuring smooth continuity in moving toward the new Bank of America environment • Retooled Finance intranet site to become a key messaging channel; consistently developed content for distribution• Developed online blog to field employee suggestions and requests, disseminating timely and transparent responses • Guided documentation projects and reengineered processes to halve the time required from draft to publication of Finance policies, procedures and desktop instructions Show less

Sales, marketing, and customer relations experience in the Wholesale Loan Production division, providing service for mortgage brokers and loan officers throughout greater Los Angeles• Compiled contacts and instituted daily electronic marketing communications to clients• Utilized Acrobat Professional to introduce electronic loan application forms, streamlining the submission process

Finance communication planning and execution; accounting documentation publishing• Developed, crafted, and project-managed departmentwide and enterprisewide communication strategies • Established Finance Documentation group and document control system for Corporate Accounting area• Designed, wrote, and maintained corporate policies, procedures, and desktop instructions, resulting in fulfilled regulatory and audit requirements, identified business reengineering opportunities, and… Show more Finance communication planning and execution; accounting documentation publishing• Developed, crafted, and project-managed departmentwide and enterprisewide communication strategies • Established Finance Documentation group and document control system for Corporate Accounting area• Designed, wrote, and maintained corporate policies, procedures, and desktop instructions, resulting in fulfilled regulatory and audit requirements, identified business reengineering opportunities, and ensured business continuity • Developed and launched first-ever Corporate Accounting intranet site Show less

Translating, editing, and proofreading co-publishing projects between J. Paul Getty Museum Publishing and Electa• Translated 10 art books from Italian• Edited two works previously translated from Italian• Edited and proofread exhibition and conservation material

Revising IT policies and procedures• Edited IT documentation to ensure compliance• Updated ATM and computer network diagrams (Visio)

Reporting and editing for this Broadway weekly for the performing arts • Contributed features and spot news• Performed layout duties (QuarkExpress) • Edited and proofread news, casting notices, and lists

Covering housing issues and state news for University of Maryland’s wire service