T. Matthew Hendricks Email & Phone Number

United States

Our mission is to help immigrants get, keep or request immigration benefits in the United States. Giving them back control of their process, protecting their information, and doing it for much less money. As the COO I am focused on understanding our current environment, creating and implementing sustainable & scalable policies and recruiting great talent..

Aguascalientes, Mexico

As the CEO of an innovative EdTech startup, I drive exponential growth through strategic operations, dynamic business development initiatives, and successful fundraising endeavors. My unwavering commitment to scalable and sustainable expansion propels our company to new heights in the education technology sector.

Rio Rancho, New Mexico

Albuquerque, New Mexico Area

As the lead consultant in operational and customer driven change, I worked quickly to assess the internal process that affect both employees and customers at a rapidly growing law firm in Albuquerque, New Mexico. Creating, implementing and driving change for revenue growth and retention have been my main focus. The firm has seen an increase in revenue of.

Greater Atlanta Area

As District Director of Operations I am accountable for end-to-end operations, development and administration of the company’s second largest district. I am charged with leading 11 stores with complete P&L responsibility for operations in excess of $10 million. In addition to operations management I’m responsible for development of our marketing strategy.

Savannah, Georgia Area

I started at TMX Finance in February 2014 in the capacity of Senior Operations Manager. My role was focused on increasing production and quality across all western states. I coordinated opening of new offices in Florida and consistently achieved recognition for outstanding achievment. I was appointed District Director of Operations just 7 months after.

Mexico

At Security Finance, I was responsible for 340 staff across 63 offices, my focus being on territory growth and revenue gains.I instituted a staff reduction initiative to drive down costs resulting in us reducing headcount by 25%. I was promoted to Director of Operations, from Regional Operations Manager, due to exceptional leadership capability and.

Mexico

I served as Regional Operations Manager for close to three years with responsibility for P&L, new branch openings, revenue growth and customer service. I led a team of 6 staff members, located at multiple locations. I facilitated the opening of 46 new offices and increased revenue from $47 million to $97 million. I delivered a 51% increase in profits in.

Florida, North Carolina, Mexico

• As Regional Director, Training & Development I was accountable for overseeing development and coordination of staff training interventions to build strong capabilities across the organization.
• Adapted and developed Mexico’s Operations Manual, Branch Systems Manual, two week new hire training course, personnel manual and many other important process documentations
• Opened an operations training center in Mexico City

Eastern North Carolina

• Supervised overall operations of my territory in Eastern North Carolina (06- 07), Upstate South Carolina (’08)
• Interviewed, developed and trained all personnel in the territory[36–42 employees in 9–11 offices]
• Increased profits by $670K, decreased delinquency by 42%, grew ledger by 47%, decreased P&L year over year by $157K (’06- ’07)
• Awarded Supervisor of the Year (2007) Supervisor of the Quarter 1st & 3rd quarters (2007)

Greenville, South Carolina Area

• Encouraged, motivated and led the Consumer Credit Counseling retention, collections and referral teams
• Analyzed results and focused efforts on areas of improvement, both with personnel and strategy, decreasing the need for 10 people within my department while maintaining the same quality in production
• Implemented processes to reduce workload and increase production while maximizing efficiency, increasing the retention group’s profits from 97K per month to 180K per month (‘04), collections team doubled liquidation.
• Initiated, created and implemented a new concept team for the CCA department: CCA referral team (‘05)
• Received multiple monthly and quarterly awards for excellence in production (’04 & ’05), Gold Circle Award for personal performance (’04)

Master Of Business Administration - Mba

Bachelor'S Degree, Business Administration And Management, General, 3.82

Bachelor Of Science (Bs), Business Administration

Education record