HR, Learning and Development, and IT Consulting Services We help organizations create and maintain impactful learning organizations. Design/redesign and Implement learning departments that foster leadership, innovation, and continuous improvement.We develop leadership and professional development programs that include measurement strategies to ensure business objectives are met.- Strategic Planning- Assess current L&OD maturity- Recommend minimum maturity level for an organization based on its size, market, and resources- Assist with development of action plans to achieve transformed state- Assist with implementation of action plan and achieving transformation- Technology and vendor selections

Serving the University of Pittsburgh Medical Center (UPMC):- Lead UPMC efforts to create a unified, sustainable training program for Electronic Health Records (EHR)- Develop mechanisms to improve training completion rates and accountability- Evaluate/Recommend learning tools and technologies that enhance learning outcomes - Implement communication and change leadership strategies to increase the adoption of EHR changes- Recommend/Implement asynchronous learning solutions which support a geographically dispersed workforce- Develop a strategy for consolidating trainee data from multiple systems into a single UPMC learning platform

Established CommonSpirit Health Learning Strategy and led Corporate Learning & Development.Oversaw a team of fifteen with two managers and thirteen staff, including Instructional Designers, e-Learning Developers, Learning Management System (L.M.S.) Administrators and Learning Analysts. Prepared and stewarded a $13M budget. Collaboratively designed, piloted, and launched system-wide learning programs using sound instructional design principles to maximize learner engagement and knowledge transfer.Enhanced existing Data Analytics and mined large volumes of data to assess and improve Learning program effectiveness. Evaluated, selected, deployed, and maintained each component of the enterprise Learning ecosystem, including a SaaS Learning Management System, Learning Record Store, Virtual, Instructor-Led learning platform, and analytic and authoring platforms. Accomplishments• Established Learning & Development strategy.• Implemented Virtual NEO program in support of COVID-19 response.• Implemented blended Leadership Development programs with cohorts for First-Level, Mid-Level, and Executive Level leaders. The result; increased retention and internal promotions.• Partnered with clinical leaders to consolidate clinical reference and learning vendors to advance evidence-based, standardized clinical practice across a new company formed from the recent merger of two health systems. The result; savings of over $3 M annually.• Partnered with clinical leaders to select and implement improved life support training and simulation (RQI) that significantly improved patient outcomes at a significant cost reduction. The result; reduced training time, improved life support proficiency and improved learner satisfaction.• Accomplished savings of $1M over one year through aggressive contract negotiation.

As a member of the Learning and Organization Development Leadership Team, I led Change Management planning and communication activities for large-scale enterprise projects. Oversaw activities designed to help employees successfully navigate changes to business processes, systems, job roles, and organization structures.Accomplishments• Successfully led change efforts associated with the implementation of Electronic Health Records (E.H.R.) at five hospitals. • Trained E.H.R. super-users on Adult Learning principles, Change Leadership principles, and provided them with tools to incorporate into their training sessions with end-users.

As a member of the Learning and Organization Development Leadership Team, I analyzed and developed improvements to HR processes that increased efficiency, cost savings, and customer satisfaction.Accomplishments• Successfully led two vital sub-projects for a larger HR Transformation initiative: Benefits Administration & Absence Management. • Redesigned processes after the adoption of the new HR delivery structure.• Automated, streamlined, or eliminated administrative tasks in HR Transaction Processing, Talent Acquisition, Total Rewards, Learning & Development, and Employee Labor Relations.

Evaluated, selected, and implemented technology and tools supporting all aspects of Human Resources. Accomplishments• Successfully led program to evaluate, select, and implement a replacement Talent Acquisition System• Designed and implemented an HR Electronic Document Management System (ImageNow).• Designed, coded, and implemented an online HR Personnel Action Form integrated with the H.R.I.S. employee record and employee records stored in the Document Imaging System.

For this technology consulting firm, managed an international team of 27 Payroll Tax Specialists, Analysts, and Transaction Processors in the U.S. and Caribbean processing payroll for Safeco Insurance Company.Reengineered processes and implemented improvements that slashed processing times by 30% and decreased utilization of high-dollar contractors and consultants by 50%.Documented improved and previously undocumented annual year-end payroll process.

Rapidly promoted through Network Administration and Database positions into Application Development and Management.Led two international teams of Application Developers, Database Designers, Project Managers, Business Analysts, Data Integration Specialists, EDI Developers, and Quality Assurance Testers supporting Catholic Healthcare West (CHW), Perot’s largest healthcare client. For CHW, oversaw all application development projects, including:• Implemented Healthcare Integration and Electronic Data Interchange and an Enterprise Document Management System.• Planned and executed multi-million-dollar enterprise Integration Broker migration, resulting in a more stable and extensible enterprise platform for healthcare messaging.• Led the delivery of an award-winning web portal rollout, including Consumer, Employee, Clinical and several multi-language portals. • Facilitated capture of additional client business valued at over $4M• Reduced department operating expenses by 24% through process improvement and contract renegotiation.