Tim Miksovsky Email & Phone Number

Dallas, Tx

Dallas, Texas

Dallas, Tx

Dallas, Tx

Dallas, Tx

Plano, Tx

• Managed and maintained networks in accordance with HIPAA laws to protect patient health information • Overall maintenance, support, and troubleshooting of IT infrastructure in multiple offices and data centers• Led technical support for 200+ employees providing analysis, diagnosis, and resolution of complex issues • Provided System Administration duties (i.e., Domain Management; Data Backup; Encryption; Virtualization)• Designed and deployed clustered Hyper-V nodes for… Show more • Managed and maintained networks in accordance with HIPAA laws to protect patient health information • Overall maintenance, support, and troubleshooting of IT infrastructure in multiple offices and data centers• Led technical support for 200+ employees providing analysis, diagnosis, and resolution of complex issues • Provided System Administration duties (i.e., Domain Management; Data Backup; Encryption; Virtualization)• Designed and deployed clustered Hyper-V nodes for production. Migrated servers from XenServer/VMware• Primary LEAN implementation trainer. Decreased average IT ticket completion time by over 35%• Overhauled support documentation to better organize department and define IT processes• Successfully completed and oversaw several large IT projects across all phases of development• Received GAFFEY ‘WOW’ Factor award twice for exceptional performance as nominated by my peers Show less

Dallas, Tx

• Supported healthcare professionals in a high call volume environment and in emergency situations• Maintained critical medical devices to eliminate downtime and identify potential single points of failure• Migrated information from legacy to virtual systems in order to maintain historical data • Created Help Desk procedures to optimize productivity and reduced call times by 10%

Carrollton, Tx

• Managed technical Help Desk servicing more than 2,000 point of sale clients• Assigned tasks, client training, and support tickets to Help Desk personnel and conducted staff meetings• Developed then implemented Service Level Agreements to drive organizational performance• After SLA adoption critical ticket response time was cut in half with fewer employees on hand• Tracked performance metrics to ensure client satisfaction and SLA expectations were being met

Carrollton, Tx

• Performed onsite client training and installation of point-of-sale hardware/proprietary back office software • Successfully completed over 50 installations across the country including international locations• Managed and coordinated each project from start to finish while meeting deadlines and cost targets• Created training and technical documentation for customers and employees; Led Train-the-Trainer courses• Assisted with Help Desk support by troubleshooting inbound client… Show more • Performed onsite client training and installation of point-of-sale hardware/proprietary back office software • Successfully completed over 50 installations across the country including international locations• Managed and coordinated each project from start to finish while meeting deadlines and cost targets• Created training and technical documentation for customers and employees; Led Train-the-Trainer courses• Assisted with Help Desk support by troubleshooting inbound client tickets and identifying solutions Show less