Troy Miller Email & Phone Number

Calgary, AB, CA

Calgary, Alberta, Canada

Built and strengthened customer relationships by offering tailored solutions through effective cross-selling, up-selling, and consultative selling strategies, increasing customer retention, satisfaction, and long-term loyalty.Conducted in-depth market analysis to identify business trends, forecast demand, and discover growth opportunities within the.

Calgary, Alberta, Canada

Key member of the founding leadership team, instrumental in driving business expansion and building the company from the ground up.Oversaw all operational functions, including technician training, recruitment of operations personnel, fleet management, and supply chain management (SCM) to ensure seamless day-to-day performance.Led service delivery with a.

Calgary, Alberta, Canada

Pivoted to entrepreneurship during the Covid-19 pandemic, proactively transitioning from my role at ArborCare Tree Service to focus on self-study in online marketing and content creation.Acquired new digital marketing skills, including SEO, social media management, and content strategy, demonstrating resilience and adaptability in the face of economic.

Calgary, Canada Area

Managed end-to-end sales processes for the sales and estimating division, focusing on driving revenue growth and enhancing brand visibility across multiple markets.Led strategic business expansion into key verticals, including residential, commercial, municipal, and utility sectors, identifying new opportunities and fostering long-term.

Calgary, AB

Provided expert consultation on comprehensive tree care services, specializing in insect and disease management for trees and landscapes across residential and commercial properties.Designed and implemented tree care programs focused on insect & disease mitigation, vegetation management, and budget optimization, ensuring alignment with client goals and.

Calgary, AB

Supervised daily operations for the Alberta-Prairie Region, ensuring world-class service delivery and operational excellence across multiple client accounts.Led cross-functional teams, focusing on team performance, training, and engagement initiatives to foster a high-performance culture.Monitored financial performance and optimized budgets to align with.

Calgary, AB

Directed daily operations of the APM division, providing end-to-end support for company-wide operations and cross-functional team management.Developed, implemented, and communicated corporate policies and procedures to ensure alignment with organizational goals and industry standards.Led key initiatives focused on quality control, production efficiency.

Vancouver, BC

Directed daily operations, ensuring seamless department coordination and performance evaluation to maximize efficiency and operational effectiveness across all business units.Developed and implemented strategic initiatives focused on driving profitability, reducing operational costs, and supporting scalable business expansion into new markets.Managed.

Burnaby, BC

Designed and implemented comprehensive security programs for client sites, ensuring effective risk management, compliance, and operational excellence.Managed a $6M annual branch budget with a focus on fiscal responsibility, expense control, and maximizing profitability while maintaining service quality.Led client account operations, building strong.

Burnaby, BC

Formulated strategic business plans and goals to expand revenue and profitability across multiple branches, driving service excellence through effective team leadership and performance management.Built and retained high-performing teams, enhancing customer service by delivering tailored solutions aligned with client needs and expectations.Oversaw daily.

Burnaby, BC

Directed daily operations of the Burnaby Branch, ensuring quality service delivery and operational excellence across all departments.Managed the annual branch budget, focusing on expense control and maximizing profitability to align with organizational goals.Achieved sales targets by developing and implementing strategic initiatives that enhanced customer.

Burnaby, BC

Implemented Integrated Pest Management (IPM) strategies across industrial, commercial, and residential settings, ensuring effective, safe, and environmentally responsible pest control solutions.Monitored pest activity patterns and applied data-driven decision-making to tailor control methods for optimal outcomes.Collaborated with clients and on-site teams.

Vancouver International Airport

Provided airside ground food and beverage services to multiple airlines, specializing in timely and efficient service delivery for Canadian Airlines.Operated high-lift catering trucks and service vans under an airside vehicle operating license, ensuring safe and seamless operations within strict airport protocols.Coordinated with airline staff and ground.

Membership In The School Of Criminology

Member of the School of Criminology at Simon Fraser University, gaining advanced insights into crime prevention, public safety, and.

Associate'S Degree, Criminology

Completed an Associate’s Degree in Criminology, focusing on criminal behavior analysis, risk management, public safety, and regulatory.

Certificate, Pest Control Technology

Completed a Certificate in Pest Control Technology at Purdue University, gaining in-depth knowledge of Integrated Pest Management (IPM).

Certificate, Food Processing Sanitation/Hygiene

Earned a Certificate in Food Processing Sanitation & Hygiene from the American Institute of Baking, focusing on sanitation practices, food.

Certificate, Canadian Pesticide Education Program

Applicator Core Manual Structural & Landscape Pest Management Courses Completed the Canadian Pesticide Education Program at Lakeland.

Security And Loss Prevention Services

Completed a Certificate in Security and Loss Prevention Services at the Justice Institute of British Columbia, focusing on security.