Tim Miller, Pmp, Sa Email & Phone Number

Washington, Dc, Us

Columbia, Maryland

Lead cross-functional teams to deliver transformative solutions and services for complex multidisciplinary programs and projects. Oversee planning, implementation, and execution of professional services contracts, value-based healthcare programs, and alternative payment models from initiation to closure. Optimize resources, analyze performance and formulate best practices to ensure exceptional collaborations and outcomes are realized. Transform ideas into actionable strategies that yield measurable results and elevated customer experiences.

South East United States

As the Founder and Business Owner of a destination vacation rental company, built the business from the ground up, achieving notable success in a ultra competitive market. My role encompassed strategic planning, financial oversight, vendor coordination, guest and property management service to ensure operational excellence. Developed creative marketing strategies and guest programs, and ensured compliance with all regulations and codes. This dedication to delivering exceptional guest experiences led to consistent 5-star ratings and a strong market presence.

Hunt Valley, Md

Directed the seamless implementation and operational execution across five distinct business lines, delivering cutting-edge integrated services and technology solutions. Managed diverse client relationships, including health plans, insurers, financial institutions, and strategic partners, ensuring exceptional service and platform performance. Played a key role in advancing tech-enabled Consumer-Directed Healthcare (CDH) account administration and reimbursement platforms, pioneering next-generation tax-advantaged accounts, claims payment solutions, and card programs. Designed and implemented innovative BPO and SaaS service offerings, driving widespread adoption among leading industry firms.

Rockville, Md

Responsible for onboarding and administration of a diverse client base, including direct commercial entities, reinsurers, distribution partners, and government programs. Managed the end-to-end post-sale client engagement, encompassing requirements gathering, plan and benefits design, system configuration, data flow oversight, claims processing, utilization analytics, reporting, and annual renewals. Ensured high levels of client retention and satisfaction through white-glove engagement and customer advocacy approaches.

Hunt Valley, Maryland, United States

As the Director, Planning and Integration spearheaded presales solutioning and engineering initiatives, driving the scaling and implementation of innovative national programs and forging strategic partnerships with national insurers and benefits providers that enhanced proprietary product suite and increased client satisfaction and the partners brand affinity.

Hunt Valley, Maryland, United States

Led a dynamic, multi-disciplinary team in the seamless implementation (onboarding) and sustainment (renewal) of client engagements (contracts), ensuring robust operations throughout the benefits administration lifecycle. Championed data governance and quality initiatives, fortifying the sustainability and integrity of information management systems.

Hunt Valley, Maryland, United States

As Manager, Client Interface oversaw the successful implementation and onboarding of new business and partners onto the platform, expertly crafted front-end tools, artifacts and instruments for configuring benefits management systems to optimize performance. Managed enterprise-wide data transmissions and data conversions, elevated operational workflows, resulting in a swift promotion to Director.