Trevor Mishler Email and Phone Number
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Trevor Mishler personal email
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Customer Success Executive focused on Product Development and Global Customer Support in the SaaS Industry that generates and retains revenue. Serving with startups and major corporations, I have generated over $1B in revenue through strategic planning, process improvement, and organizational change.I SPECIALIZE IN:➡️ CROSS-FUNCTIONAL LEADERSHIP: Led teams to accelerate adoption, retention, and business impact.➡️ CUSTOMER-CENTRIC CULTURE: Fostered a customer-first culture to drive long-term loyalty and retention.➡️ STRATEGIC PLANNING: Crafted data-driven strategies to boost product adoption and reduce churn.➡️ EXECUTIVE COLLABORATION: Partnered with leadership to align strategy across all business functions.➡️ OPERATIONAL EXCELLENCE: Developed action plans to optimize onboarding, adoption, and retention efforts.CAREER HIGHLIGHTS INCLUDE:✅ Led NA Financial Services TAM/Customer Success at Red Hat, boosting revenue from $100M to $300M.✅ Chief Customer Officer driving AI-enabled customer success platforms for mid-stage startups.✅ Director of Operations for an Algorithmic Trading SaaS company resulting in Acquisition by a Bulge Bracket Bank. ✅ Led 300+ organization with multiple reporting levels resulting in seamless cross functional collaborationEDUCATION 🎓◆ MS, Engineering Management, Missouri University of Science and Technology◆ BS, Engineering Management, United States Military Academy◆ FinTech Certification, Harvard UniversityContact me at mishler.trevor@gmail.comMORE ABOUT ME:Professional CareerCorporate/Startup◆ 20+ yrs experience building high performing, collaborative teams that generate and retain revenue.◆ Led the Customer Journey for multiple startups resulting in customer retention and growth.U.S Army Officer◆ Combat Engineer Officer serving internationally in leadership and logistic support roles.◆ Paratrooper serving with elite military units globallyPersonal◆ Passionate about International Travel, Scuba Diving, and Concerts.◆ Volunteer for Welcome Corps - supporting relocation of climate and conflict refugees to the United States
Venturecx
View- Website:
- realsuccessinternational.com
- Employees:
- 1
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Director Of Customer Success ◆ Thought Leadership ◆ Increased Revenue By 30%VenturecxUnited States
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Chief Customer Officer ◆ Thought Leadership ◆ Increased Revenue By 30%Venturecx Oct 2023 - PresentRecruited global talent to develop a People Driven AI-enabled Customer Success Platform resulting in initial funding and customer zero.• Developed compelling value proposition, driving a 20% increase in customer acquisition• Developed and executed GTM strategy, increasing market share by 25% and revenue by 30%• Designed organizational structure, improving team efficiency by 25%Led global consulting teams helping Venture Capital firms perform due diligence focused on Customer Success for Series A and B companies. Designed Customer Success structure for Series A and B companies with recent funding.VentureCX is a specialized customer success consulting organization dedicated to partnering with Series B Software as a Service (SaaS) companies to achieve exceptional customer satisfaction, maximize retention, and accelerate growth. With a team of seasoned customer success experts, we bring industry-leading strategies, methodologies, and best practices tailored to the unique challenges faced by mid-stage SaaS companies.
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Director Global Support ◆ Built The Follow The Sun Model For A Real-Time Communication Start-UpElement Aug 2022 - Sep 2023Chiswick, London, Gb• Pioneered Global Support Manifesto, boosting Element’s U.S. revenue by 200% during its B2C to B2B transition.• Innovated Proactive Case Management, reducing SLA response time and churn by 30% through optimized resource allocation.• Developed Support Offering, shifting to a subscription model, increasing revenue by 20% per customer engagement.• Created Watchlist for tracking at-risk customers and PoCs, raising PoC success by 25% and cutting churn by 10%.• Defined key roles like CSM and Support Engineer, laying groundwork for Element’s future growth and success. -
Senior Manager ◆ Global Customer Success ◆ Coaching ◆ Team BuildingRed Hat Jul 2019 - Aug 2022Raleigh, Nc, Us•Led team expansion to 21 TAMs and 4 CSMs, earning 2021's Red Hat Customer Success Excellence Award as the top revenue team. •Developed the Customer Success Executive role, enhancing adoption and retention, and driving a 15% rise in cross-sell revenue.•Led collaborative efforts with Customer Zero in the Financial Services Industry, leading to flagship adoption and product enhancements, fortifying Red Hat's market presence. •Coached 3 teammates to the level of Red Hat Chairman's Award Recipients. Winners are role models whose commitment and drive for excellence directly contribute to Red Hat’s success. -
Manager, Global Customer Success ◆ Growth Management ◆ Product Professional DevelopmentRed Hat Aug 2017 - Jul 2019Raleigh, Nc, Us•Developed the Multi-product TAM role, empowering TAMs to support multiple Red Hat products, resulting in 50% enhanced TAM retention and cross-product revenue generation.•Expanded the team to 15 TAMs and 4 CSMs through strategic cross-selling and upselling of the Red Hat Portfolio, boasting zero customer churn or missed revenue during any quarter.
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Senior Customer Success Manager ◆ Organizational Change ◆ CollaborationRed Hat Sep 2012 - Aug 2017Raleigh, Nc, Us•First Customer Success Manager for the NA-FSI Vertical at Red Hat. Responsible for Customer Journey of Financial Services Industry Clients in North America. Defined the CSM role and developed the connection between Customer Success and the Technical Account Manager Role.•Established the model organization for collaboration across all departments by pairing pre and post sales engineering resources to allow for easy transition during the customer journey. This structure allowed consistent expert availability to our customers throughout internal changes.
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Director Of Operations ◆ Value Retention ◆ Acquisition Leadership ◆ Change ManagementAlgorithmic Trading Management (Atm) Mar 2010 - Apr 2012•Directed operations for an Algorithmic Trading SaaS company catering to major Bulge Bracket Banks in North America, overseeing activities and establishing policies that positioned the company for acquisition.•Successfully facilitated the acquisition of the company by a prominent Investment Banking firm.
Trevor Mishler Skills
Trevor Mishler Education Details
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United States Military Academy At West PointEngineering Management -
Missouri University Of Science And TechnologyEngineering Management
Frequently Asked Questions about Trevor Mishler
What company does Trevor Mishler work for?
Trevor Mishler works for Venturecx
What is Trevor Mishler's role at the current company?
Trevor Mishler's current role is Director of Customer Success ◆ Thought Leadership ◆ Increased revenue by 30%.
What is Trevor Mishler's email address?
Trevor Mishler's email address is tm****@****hat.com
What schools did Trevor Mishler attend?
Trevor Mishler attended United States Military Academy At West Point, Missouri University Of Science And Technology.
What skills is Trevor Mishler known for?
Trevor Mishler has skills like Leadership, Management, Program Management, Project Management, Cross Functional Team Leadership, Operations Management, Strategic Planning, Military, Team Building, Team Leadership, Strategy, Process Improvement.
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