Thomas Mix Email & Phone Number

My role was challenging and dynamic as it combined two very different positions. With my background in Information Technology and recent experience in Electronic Discovery, I uniquely fit into roles that were dire needs of the company. As the Director of Operations I led a team of Project Managers in supporting our SAAS web platform and professional services department. I also filled the role of Information Technology Manager, and administrated a vastly complicated technical infrastructure.

Building on my experience from Renew Data, I took a supervisory role as the Lead Analyst. I managed and trained junior Data Analysts on the typical duties the role required. I also took on a more client centric role providing consulting expertise in technical questions. •Administered and provided customer support for web hosting platforms.•Consulted clients on E-Discovery and compliance technical regulations. •Performed forensic analysis of data later used as evidence in major litigation cases. •Led a team of junior analysts in understanding analysis concepts, data processing and troubleshooting.

Technical skillsets were in high demand for the burgeoning field of Electronic Discovery. This position required detailed knowledge of operating systems, email, and database management systems. A Data Analyst used their technical knowledge to perform qualitative analysis of data sets based on client needs. The Data Analyst’s also administered data hosting platforms, where end users reviewed the results of the analysis. •Administered and provided customer support for web hosting platforms.•Consulted clients on E-Discovery and compliance technical regulations. •Performed forensic analysis of data later used as evidence in major litigation cases. •Performed implementation testing for new software platforms.•Performed qualitative analysis of various data structures including: Database Management Systems, Email Archives, and Document Depositories.

This position required a very dependable and multi-faceted Information Technology professional. As I was the only IT personnel located in the region to cover IT needs for a network of cellular phone retail locations. The position required and developed my time management abilities greatly. I also developed strong skills in communicating and troubleshooting with non-technical staff. In conjunction with regional duties, I also provided support to the company call center and corporate headquarters.•Provide regional user support for software applications, printing, and hardware problems•Functioned as sole IT personnel covering 36 locations across Texas and Arizona. Provided technical support to over 500 users.•Performed hardware refresh and Microsoft Windows XP OS upgrade for over 1000 computers, located in over 50 locations, across the US in 60 days. •Maintain regional WAN T1, WiMAX, and ISDN connections.•Administered and audited asset management system for the region.•Maintain and update Microsoft Windows user systems and servers remotely and in person.•Function as Network Administrator, facilitating user accounts and assets through an Active Directory environment.•Administered networking functionality and security protocols through Cisco security devices via ASDM and CLI.•Administered Nortel PBX systems

Masters Of Science, Information Technology Management

Bachelor Of Science, Information Technology

Computer Technology And Network Administration