Tiffany Long, Mba Email & Phone Number

Lenexa, Kansas, United States

Implement project and change management plans utilizing Prosci and ADKAR methodology to ensure successful execution and adoption.Create comprehensive training materials and curriculum, leveraging Sharepoint and Articulate / Rise 360, resulting in actionable reporting insights.Facilitate productive meetings, empathy interviews, and listening sessions with cross-functional teams, leading to effective resolution of problems and improved collaboration.Successfully manage and coordinate multiple projects, ensuring on-time completion and delivery.Proactively engage with customers and subject matter experts to gain a deep understanding of workflows and requirements.Identify gaps between current and future state of business reporting needs, prioritizing opportunities to enhance processes.Monitor key performance metrics, such as reporting use and engagement levels, to measure and improve overall performance.

Leawood, Ks

Utilized internal and external data to inform revenue-generating decisions and content development efforts, resulting in a revenue growth of over $1M.Built and maintained a strong relationship with the advertising sales vendor, providing daily support and overseeing internal processes to achieve annual revenue goals of $6M+.Ensured data integrity for division reporting through diligent auditing and maintenance procedures.Synthesized comprehensive reports to guide advertising revenue strategies and editorial decisions for journals reaching over 180k readers, contributing to annual sales of $6M+.Successfully managed a team of Market Insights Specialist and Ad Services and Sales Support Specialist, overseeing workload and performance management, as well as fostering their professional development.Proactively negotiated and managed contracts with various external service providers, including data providers, research vendors, and other suppliers.

Overland Park, Ks

Conducted comprehensive analysis of reporting data, including Churn/Loyalty and Acquisition Programs, to identify areas for improvement and develop actionable initiatives.Maintained a well-organized library of competitor advertisements and crucial information to stay updated on market trends and competition.Developed and managed Key Performance Indicator reports, evaluating ongoing marketing efforts to determine ROI and campaign effectiveness.Led the execution of Churn/Loyalty strategy and program implementation to enhance customer retention and satisfaction.

Olathe, Ks

Successfully established and managed a multi-state call center for a prominent Fortune 100 firm.Developed effective Key Performance Indicators that significantly enhanced program metrics, leading to widespread adoption across the region.Instrumental in achieving a remarkable 157% growth in field productivity, contributing to overall company success.Spearheaded a remarkable 129% increase in call center productivity, optimizing efficiency and performance levels.Secured and generated $470k in new revenue by strategically employing direct marketing tactics to engage multi-family establishments, resulting in winning the prestigious Chairman's Award for Everyday Heroes.Created, trained, and implemented innovative scripts, procedures, and manuals within a multi-state call center, serving as successful models for replication in other program call centers.Efficiently managed scheduling and dispatching responsibilities for field employees, ensuring seamless operations and customer satisfaction.

Lenexa, Ks

Orchestrated the 429% expansion in retail locations, propelling the company from 7 to 30 locations within 20 months.Spearheaded marketing operations and media purchases for 30 retail locations spanning 10 markets.Drove sales growth by orchestrating engaging in-store events, active trade show participation, and overseeing the creation and management of all advertising and marketing assets, encompassing newspaper ads, signage, and radio scripts.Executed the distribution of promotional materials and comprehensive explanations to both the retail staff and business to business sales department.Composed persuasive radio scripts, promotional explanations, and dynamic business to business sales scripts.Utilized sales reports proficiently to evaluate the effectiveness of marketing and advertising strategies.

Bachelor Of Science, Communications

Digital Media & Marketing Certificate, Digital Communication And Media/Multimedia

Courses include: - Digital Marketing Foundations - Email Marketing Practitioner Training - Pay per Click (PPC) PractitionerTraining.

Master Of Business Administration (Mba), Business Administration, 4.0