Thomas La Via Email & Phone Number

Marion, Wisconsin, United States

Responsible for effective provisioning, installation/configuration, operation, and maintenance of systems hardware and software and related infrastructure. Participates in technical research and development to enable continuing innovation within the infrastructure. Ensures that system hardware, operating systems, software systems, and related procedures adhere to organizational values, enabling staff, volunteers, and Partners.Assists project teams with technical issues in all phases of standard Project Management Methodology. These activities include the definition of needs, benefits, and technical strategy; research & development within the project life-cycle; technical analysis and design; and support of operations staff in executing, testing and rolling-out the solutions. Participation on projects is focused on smoothing the transition of projects from development staff to production staff by performing operations activities within the project life-cycle.

United States

Direct IT staff, manage contracts, manage vendors, manage day-to-day IT operations, and work with the VP of IT/IS to shape and drive the corporate IT vision.

New London, Wi

Maintain computing environment by identifying network requirements; installing upgrades; monitoring network performance; performing backups and restores; handling all help desk requests. Administer the LAN and provide expert-level technical support and end-user training.

Hortonville, Wi

Assist local small businesses, without the resources for a dedicated IT staff, solve day to day as well as complex IT problems.

Hold multifaceted responsibility to configure, install and administer network infrastructure and telecommunications systems that support staff of 100 personnel. Create documentation of all IT infrastructure and solutions. Fulfill administrative responsibilities including the addition and changes to user desktop, email and PBX accounts. Install and configure servers as well as perform backup and restore duties. Configure and monitor status of printers, upgrade printer firmware and handle installation of other peripherals. Actively provide desktop, configuration and phone support for software and hardware. Provide expert-level technical support and end-user training. Implemented help desk ticket system to track all IT issues through resolution. Developed corporate backup procedure to ensure preservation of critical data. Instituted plan to ensure all servers and clients networked according to industry best practices. Established system whereby all network clients were patched in a timely manner.

Host, server, kitchen help, AR, AP, HR, budgeting, ordering and overall master of all that needed doing.

Lead technical team in all facets of IT systems planning and management encompassing 4 production servers and more than 100 clients. Monitor and evaluate system performance. Identify and resolve problems to optimize systems and networks. Create documentation of all IT infrastructure and solutions. Provide expert-level technical support and end-user training. Devise and execute long-term technology strategies, to include planning of system upgrades and hardware refreshes. Prepare and deliver comprehensive IT assessments to executive team. Plan and administer annual IT budget. Led research, solution design, and deployment of corporate VoIP system that improved communications flexibility and reduced telecommunications expenses. Directed special project teams in full life cycle management, from gathering and analyzing requirements to establishing project scope and deliverables, to designing and implementing solutions. Crafted process strategies that achieved compliance with ISO 14001 environmental standards. Oversaw management of enterprise TCM ERP and Oncontact CRM solution.

Collaborated with VP of Quality to launch quality improvement initiative. Documented and maintained detailed process road maps. Coordinated enterprise documentation change management.Key Achievements:Developed and implemented robust document control and management solution.Facilitated compliance with strict quality standards to achieve prestigious ISO 9000 certification.

Mba

Bachelor Of Science, Pre-Medicine

Graduated with Honors Pre-Med with a Philosophy minor. Worked as an Organic Chemsitry TA.

Bachelor Of Science (Bs), Pre-Medicine

Education record