Tim Marsh Email and Phone Number
I am an Information Technology Operations and Support Director with extensive progressive internal and external IT Operations experience. Expert at leading and transforming IT Support and Engineering, I create value and efficiencies in under-performing departments. I specialize in crisis management and transformation, re-engineering support and operational processes, and building and leading teams of Engineers and Managers. A multi-faceted leader, I am able to plug-and-play into diverse environments and thrive, creating order and stability from chaos. Notable achievements include: leading function transformation to increase First Call Resolution from 5% to 55%; completing a $1M DC project to solve regular unplanned outages with zero downtime, cementing the function as ‘always on’; and increasing Outsourcing client engagement and workload over 4 years, resulting in $4M revenue.I am recognized for building trusted client relationships to cultivate strategies and drive growth. I am driven by helping clients fulfill their needs by providing great customer service. I take it as a personal challenge to achieve results with as little friction and the highest levels of satisfaction as possible. I have always given my teams headroom to think for themselves, given clear direction on expectations. Trust but verify has always been my style, but I also like to play Devil’s Advocate and challenge them on their thinking and assumptions to reach a perfect solution.I see IT as a business tool, not a technical game. I am very realistic about the financial returns needed to pay for IT and refuse to see technology in a bubble with no grounding in the real world.Specialities:✔️IT Service Management (ITSM) ✔️IT Strategy ✔️Data Center Technology ✔️Information Security Management ✔️MSP and Outsourcing Management ✔Program Management ✔️Budget Management ✔️Regulatory Compliance ✔️Risk Management ✔️Crisis Planning ✔️Operational Transformation ✔️Reengineering Processes ✔️Team Building / Retention ✔️Leadership ✔️Customer Support
Corelation, Inc.
View- Website:
- corelationinc.com
- Employees:
- 398
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Corelation, Inc.Chula Vista, Ca, Us
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Manager, Hardware ServicesCorelation, Inc. Oct 2022 - PresentSan Diego, Ca, UsManaging the team that provisions the platforms for our product, Keystone.
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Real Estate AgentSelf-Employed Dec 2017 - Mar 2020Led all aspects of running own real estate company, focused on the Single Family Home market in Chula Vista. Developed traditional and social media marketing to generate leads and drive business development. Counseled clients on market conditions and prices. Pre-screened and qualified clients. Managed viewings and open house activity. Interfaced with partners and clients to write and review contracts, draw up documentation (adhering to legal policies and regulatory requirements), troubleshoot transactions, negotiate purchase terms, and close sales.
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Senior Project Management ConsultantSelf Employed 2014 - Dec 2017Engaged as an independent consultant for clients of a $25M, highly-ranked, California technology solutions provider, Applied Computer Solutions. Developed and improved client relations and managed delivery of implementations for select accounts as Engagement Manager. Led delivery relationship for multiple initiatives including 3PAR storage device, Data Reliability, and Disaster Recovery.◼️Managed ‘Edge Computing’ incubated start-up, including Agile Scrum Master, recruitment, procurement, systems setup, and project management. Office Manager for WeWork space in Irvine.◼️Led project management for AppDynamics rollout at Amgen.◼️Project managed several SDN (Software Defined Networking) projects for AT&T.
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Infrastructure Managed Services (Ims) Service Delivery DirectorRandstad Technologies Us Aug 2010 - 2014Atlanta, Ga, UsRecruited to manage team of onsite and offsite engineers delivering IT services to domestic customers of the IT Solutions division of this global staffing organization. Managed client liaison. Managed up to 6 Directors and 100 employees. Led, architected, and improved technical capabilities, procedures, and processes. Set strategy and execution methodologies.◼️Drove revenue increase from $200K in 2010 to $4M in 2012 within Financial Services client. ◼️Managed $2M project portfolio and operations of $2.5M shared services (Technology On-Demand) group.◼️Designed 3-year Managed Services agreement to transition global messaging support and incident management for additional $2.5M in annual revenue.◼️Led migration of technology for financial services customer to avoid contract termination and double revenue through successful completion of project.◼️Directed IMS team as Interim Practice Director over a 9-month period to drive revenues from $24M in 2011 to $30M in 2012. -
Global Information Security DirectorBio-Rad Laboratories Aug 2008 - 2010Hercules, Ca, UsEngaged to direct global InfoSec operations by defining IT security position, tactics, and framework and establishing processes for day-to-day management of security tools, incidents, research, and penetration testing. Created risk management methodology for feeding risk information into the Business Security Council to make better risk-based decisions on projects, policy and staffing levels.◼️Identified system and vendor selection requirements for Log Management solution to ensure information security, operations, and regulatory compliance.◼️Defined Information Security framework for Global IT (comprising c.50 managers, 200 staff, and $70M annual IT budget). ◼️Developed new policies and procedures to follow the re-implementation of Websense web content management tools to v10K and V7.1, from v6.34. ◼️Defined Information Security requirements and completed external penetration scanning and code scan reviews for a $15M E-commerce project. -
Global Infrastructure DirectorBio-Rad Laboratories Jun 2004 - Aug 2008Hercules, Ca, UsMoved from the UK to lead corporate IT customer support services, networking, Active Directory (AD), messaging, collaboration, and Data Center groups. Managed global infrastructure customer support, engineering, strategic planning and execution, regulatory controls and audits. Prioritized projects and controlled annual OPEX & CAPEX budgets. ◼️Led BI and risk assessment processes, and implementation of $1M, 3-year Data Center rebuild initiative to deliver full-service availability without unplanned downtime. ◼️Negotiated a $2M reduction in Microsoft Enterprise Agreement costs, as well as voided the existing EA in Y2, signing a new 3-year EA deal.◼️Managed due diligence and integration of all IT infrastructure during a $300M business acquisition.◼️Negotiated and rolled out a Global PC provider by developing SLAs, pricing, lifecycle and equipment recycling. Secured a minimum 20% discount for global PC pricing, estimated to save $1.5M p.a.
Tim Marsh Education Details
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University Of North HertsMechanical & Production -
Bedford Modern School For BoysEquivalent Of High School Diploma
Frequently Asked Questions about Tim Marsh
What company does Tim Marsh work for?
Tim Marsh works for Corelation, Inc.
What is Tim Marsh's role at the current company?
Tim Marsh's current role is Information Technology Director - IT Operations and Support.
What schools did Tim Marsh attend?
Tim Marsh attended University Of North Herts, Bedford Modern School For Boys.
Who are Tim Marsh's colleagues?
Tim Marsh's colleagues are Bill Hopkins, Tyler Boucher, Leah Sato, Chris Cipollone, Viviane Fernando, Alexis Corpus, Mark Mclean.
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