Leeann Freeman Email & Phone Number

Richmond, Va, Us

🌟 Passionate about unlocking human potential and driving organizational success through strategic learning and development initiatives.🔥 Driving Organizational Growth: I design and implement comprehensive training programs that align with business objectives, enhance employee skills, and drive performance improvement. By identifying skill gaps and implementing tailored learning solutions, I contribute to the growth and success of our organization.🚀 Empowering Individuals: I… Show more 🌟 Passionate about unlocking human potential and driving organizational success through strategic learning and development initiatives.🔥 Driving Organizational Growth: I design and implement comprehensive training programs that align with business objectives, enhance employee skills, and drive performance improvement. By identifying skill gaps and implementing tailored learning solutions, I contribute to the growth and success of our organization.🚀 Empowering Individuals: I believe in empowering individuals to reach their full potential. Through collaborative and engaging learning experiences, I foster a culture of continuous learning, knowledge sharing, and professional development. I prioritize building strong relationships with stakeholders at all levels to understand their unique needs and provide impactful learning solutions.📚 Creating a Culture of Continuous Learning: Leveraging my expertise in instructional design, training delivery, and performance evaluation, I develop engaging learning materials such as e-learning modules, videos, and job aids. By embracing technology and data-driven insights, I ensure that our learning initiatives are effective, accessible, and responsive to evolving business needs.💼 Key Skills: Learning Strategy | Instructional Design | Training Delivery | Performance Evaluation | Stakeholder Engagement | Learning Management Systems | E-Learning | Talent Development | Change Management Show less

Richmond, Virginia Area

•Responsible for leading, inspiring, coaching, developing and supporting all Trainers, people leaders, professional individual contributors, and outside vendors as necessary.•Drove continuous improvement through the organization; measured training effectiveness by tracking, analyzing, evaluating, and reviewing quantitative and qualitative data and comparing results against expected performance objectives to ensure goals were exceeded.•Coordinated all classroom instruction for New Hire… Show more •Responsible for leading, inspiring, coaching, developing and supporting all Trainers, people leaders, professional individual contributors, and outside vendors as necessary.•Drove continuous improvement through the organization; measured training effectiveness by tracking, analyzing, evaluating, and reviewing quantitative and qualitative data and comparing results against expected performance objectives to ensure goals were exceeded.•Coordinated all classroom instruction for New Hire and Continuing Education. Managed through competing priorities to ensure all site needs were met.•Monitored, observed and regularly assessed the quality and effectiveness of training/program design and delivery. Provided coaching and feedback to ensure consistent effective performance. Took appropriate action and delivered accountability to improve performance as needed.•Provided consulting and leadership development services to CS leaders, including learning/strategic planning, team development, succession planning, leadership coaching, and offsite planning and facilitation; created customized development solutions for managers and leaders as necessary.•Transitioned entire department including Trainers and New Hires from an onsite training program to a 100% virtual/remote environment. Revamped entire new hire and continuing education curriculum to be conducive to the remote environment.•Leveraged partnerships with stakeholders (operations, HR, recruiting, global partners and National L&D) to make certain all hiring, budget, P&L, and performance needs of call center were met. Show less

Met with vendors to ensure training systems met all of our learning needs through frequent virtual and in person meetings. Created cross functional partnerships to ensure we had an effective implementation plan. Closed gaps through evaluation and follow up.•Formulated and executed strategic plans for program visibility, including marketing and promoting leadership programs; educated leaders and cross functional teams about organization leadership development needs and employee… Show more Met with vendors to ensure training systems met all of our learning needs through frequent virtual and in person meetings. Created cross functional partnerships to ensure we had an effective implementation plan. Closed gaps through evaluation and follow up.•Formulated and executed strategic plans for program visibility, including marketing and promoting leadership programs; educated leaders and cross functional teams about organization leadership development needs and employee development.•Identified major trends, causes, and underlying issues through learning needs analysis. Worked with SLT to adjust programs accordingly. Aligned leadership development strategies with business strategies and performance targets.•Identified and researched major issues relating to leadership development to ensure that all leadership program content remained relevant; researched and recommended leadership development best practices, instructional resources and technologies to support teaching and learning. Show less