From previous support roles, I have several years of experience in supporting customers, account onboarding, reporting, and troubleshooting processes for the Salesforce platform. I also assist with data migration, transition training, and education for the sales and customer service teams, using various platforms and tools such as SAP, SharePoint, Microsoft Office Suite, Webex, and QlikView.My core competencies include customer service, data analytics, Salesforce, and process improvement. I am passionate about creating positive customer experiences and enhancing business performance through data-driven insights and process improvement. I hold both a BA in Management and Human Relations with a minor in Business from Trevecca Nazarene University as well as an AAS in Business Administration from Columbia State Community College. I also hold diverse certifications. I am always eager to learn new skills and explore new challenges.