Thomas Moquet Email & Phone Number

Fort Mill Sc

Implement and enforce product prices for thousands of products purchased on a daily basis by hundreds of national clients• Promoted to assume Pricing Coordinator duties while also maintaining Customer Service Representative responsibilities• Manage individual client price structures by interfacing with Account Managers, IT and Business Support Teams• Support Client Service Representatives to respond to their pricing process questions• Ensure required approvals are secured and rules are adhered to prior to offering price discounts to customers

Fort Mill, South Carolina

I recently began work as a CSR at Domtar working closely with a dedicated account manager to place orders, quote product prices and provide information as needed.

Charlotte, North Carolina Area

Maximize sales opportunities in a retail environment at a busy athletic store by managing and coaching employees to give superior customer service while leading by example• Placed third of 200 associates in nationwide sales competition promoting multi transactional sales • Achieved largest cash sales results of all store associates; $120,000 in retail sales year to date• Provide successful store and brand specific training of new hires resulting in their achievement of sales targets• Implemented new policies and training procedures to enhance employee and store performance • Prepare daily revenue reports and key performance data of the store and staff for area management; present results on management conference calls• Manage and organize store inventory to optimize incoming and outgoing stock levels and increase sales • Understand and utilize brand visual merchandising guidelines to achieve maximum impact• Helped achieve second highest average ‘mystery customer’ scores in country exceeding brand and store goals

Greater Chicago Area

Helped drive national and regional PR campaigns for variety of clients that included Off-Broadway theatre production, hotels, theaters and local businesses through: Creation and distribution of press releases driving awareness of customer accounts Focus on growing contact and networking list to build future sales and client recognition opportunities Interaction with clients to generate PR campaigns based on novel & individual concepts

Kendall College, Chicago Il

Assisted the Dean of the School of Business in serving and supporting students through: Preparation for and documentation of senior and junior advisory board meetings Development of workshop and other event marketing materials; development and maintenance of a contact database Assistance in scheduling meetings with external business leaders; assistance with social media communications

London, United Kingdom

Manage, train, and maintain employment schedule for 15 employees including wait staff, bus boys, bar staff and kitchen staff at 250 person capacity bar/restaurant chain. Manage all aspects of customer service: Assumed responsibilities of Bar Manager during his 5-month absence in the 2008 fiscal year, while maintaining Assistant Manager role; consistently exceeded prior year sales; attended regional management meetings Exceeded demanding budget through tight cost controls and exemplary service by 15% for 2007 fiscal year Managed extension of bar operations from a 5 to 6-day week, resulting in increase of sales by an average of $2,000 per week Posted all new positions for open bar/restaurant headcount, interviewed and screened applicants, extending job offers and processing all required company paperwork for new hires Established new hire training program to familiarize employees with company policy, local bar/restaurant procedures and daily responsibilities; responsible for ongoing training and employee performance reviews Maintain relationships with business vendors to ensure optimum resolution to supply chain delivery issues

Reflex Night Club

Promoted from Assistant Manager to Deputy General Manager within 6 months of night club opening Managed all aspects of night club operations with capacity of 250 persons on each floor and sales of $40,000 per week Created and implemented new PR and direct marketing tactics to increase clientele Achieved Two Million Dollar Bar Status in first year as Assistant Manager with 9 weeks remaining in fiscal year Assisted external trainer in staff recruitment and week-long training of 10 new hires

London, Uk

Maintained accurate levels of office supplies Preformed reception duties including operation of telephone switchboard and organizing office transport for clients Organized, promoted and executed company social events for 200 participants

Bachelor Of Arts (B.A.), Business Administration And Management, General

Education record