Thomas Nguyen Email and Phone Number

- Produced Tableau, Power BI and Microstrategy dashboards, KPIs leveraged by Marketing and Operation leaderships for automating daily reporting and deep dive analyses. Reduced lag time by more than 48 hours and improved insight accessibilityacross departments.- Managed client relations and resolved issues in a timely manner, resulting in 100% client satisfactions with positive feedback on all projects.- Prepared BI reporting backend for launching new products, supporting go-live efforts successfully.- Conducted information and data analysis, ETL design, development and implementation, and overall performance tuning.- Led and hosted Tableau, Power BI, and Azure pipeline demo sessions, training, and feedback collection with multiple business stakeholders & executives.- Conducted integration and transition efforts of company-wide visualization from Microstrategy to Tableau.- Build ADF pipelines, Azure Functions, and solutions for complex ETL processes.

- Generated curated daily marketing content on the website and social media, raised engagement rate to 5-10% within 2 months.- Generated over $60,000 in auction sales through successful marketing & advertising campaigns.- Tracked and optimized SEO with Google Analytics, Hotjar & Google Search Console for Shopify store, increased branded traffic by 9% in 3 months.- Created and performed marketing strategies to promote Furniture & Auction omnichannel.- Compiled Press Release to promote events on local and international news publishers.

- Set up Chat Bot on Facebook to support customer service 24/7.- Researches competitive products by identifying and evaluating product characteristics, market share, pricing, and advertising; maintaining research databases.- Updates job knowledge by participating in educational opportunities.- Implements marketing and advertising campaigns on Facebook.- Keeps promotional materials ready by coordinating requirements with photography team and making adjustment by Photoshop or Adobe Premiere.