Tiah T. Email & Phone Number

Successfully evaluate portfolio data, financial, and legal documents as part of due diligence process. Complete post-close evaluation and analysis of residential loans for adherence to RESPA (TRID scope), TILA, ECOA, HMDA, and SAFE Mortgage Licensing Act. Adhere to agency specific underwriting regulations and policies with client specific overlays. Analyze complex financial documentation including profit and loss, balance sheet, and income statements. Assist internal partners in resolving rebuttals and handling client inquiries.  Apply analytical skills to loans assessing adherence to established laws, regulations, or policies. Revamped proprietary compliance manual and training materials. Complete testing of proprietary system mappings to be in line with business processes and applicable laws. Assist in ad hoc projects and other compliance efforts. Prioritize work to meet SLA timelines. Productively increase quality goal and minimum production requirement by 85%. Rapidly adjust to changing priorities and demands.

Research and demonstrated understanding of laws such as RESPA (TRID scope), ECOA, HMDA, SAFE Mortgage Licensing Act, and regulations outlined by consumer financial protection laws as part of job progression. Successfully evaluated post-close loans for compliance with consumer lending regulations for securitization. Communicated with internal and external clients resolving 70% of rebuttal and inquiries. Assisted in testing proprietary system for compliance with federal and state lending regulations. Constructed instructional material utilized for training. Drove weekly conference discussions. Draft, distribute, and managed storage of memorandums outlining critical system updates, reviews, or regulation changes. Participated in ad hoc special projects.

Assessed post-close loan documentation according to loan approval specifications and document findings. Analyzed collateral for market risk. Collaborated with internal partners to meet SLA timeline. Participated in monthly conferences to discuss performance improvements and departmental goals. Effectively managed pipeline increasing production by 25% and quality goals by 85%.

Orlando, Florida, United States

Conducted a detailed evaluation of post-close residential mortgage loans for compliance with loan approval specifications and document findings. Executed appraisal reviews for collateral risks. Provided feedback to appropriate parties as outlined by company procedures. Managed pipeline of 50 reviews and exceed quality assurance standards by 30%.

Jacksonville, Florida Area

Provided conflict resolution in fast-paced call center environment. Communicate verbal resolution and compose written responses to consumer and agency inquiries. Prioritized assignments to ensure 14-day deadline met. Managed a pipeline of 50+ disputes including consumer, OFAC, BBB, and Attorney General. Assisted call center unit with meeting company metric timing requirements for inbound and outbound calls.

Associate'S Degree, Business Administration And Management, General

Bachelor Of Science - Bs, Finance, General

Bachelor Of Science - Bs, Finance And Financial Management Services