Timothy Munn Email & Phone Number

Canada

• Providing remote troubleshooting and configuration support for StorMagic's SvSAN and SvKMS solutions.
• Assisting with deployment and implementation of SvSAN and SvKMS solutions.
• Working with clients to review VMware and Hyper-V configuration and the impact on SvSAN.
• Continuous upskilling in VMWare, Hyper-V and KVM based virtualization.

Fredericton, New Brunswick, Canada

• Providing subject matter expertise to junior and intermediate level resources on the support team.
• Responsible for coaching and mentoring members of the team to improve their performance.
• Responsible to inspect process adherence and call out any non-conformances.
• Assisting Manager with identifying areas of improvement and carrying out procedures to develop team.
• Responsible to ensure product training curriculum is up to date and accurate.
• Responsible for being up to date on new releases of the software in order to then teach it to the rest of the team.

Fredericton, New Brunswick, Canada

• Managing the Avaya SAL and AES Support Teams within Innovatia
• Providing consistent oversight on service tickets progress to ensure customer timelines and expectations are managed.
• Being the primary escalation point for support staff regarding issues, coordinating across multiple teams to ensure issue resolution is completed in a timely manner.
• Responsible for mentoring members of the teams to improve their performance and to ensure that key performance indicators are met.
• Utilizing reporting on a daily basis to monitor progress on each team members performance and identifying areas that need improvement proactively.
• Responsible for the evaluating the capabilities of each team member and scheduling the members hours so that the best coverage is offered to the customers at all times.

Fredericton, NB

• Leading the Avaya SAL Backbone Support Team within Innovatia
• Responsible for distribution of service requests across team members in a manner that optimizes the teams production.
• Providing support to team members when assistance is required to resolve cases.
• Responsible for coaching and mentoring members of the team to improve their performance and to ensure that key performance indicators are met.
• Being the primary point of contact between team members and management.
• Being the first person to learn the new releases of the software in order to then teach it to the rest of the team.

Fredericton, NB

• Perform work in the capacity of a SAL Backbone-Engineer for Avaya.
• Provide remote Tier 3 support for Avaya Secure Access Link (SAL) Gateways and Avaya Diagnostic Servers (ADS), including troubleshooting, configuration and implementation of new and existing SAL and ADS installations.
• Routinely perform remote maintenance via the SAL Web Interface and Linux command line interface on customer equipment
• Provide remote support for Avaya Policy Server installations.
• Work to isolate customer network issues that prevent proper communication between the customer’s SAL server, the customer’s SAL supported managed elements and the Avaya remote access concentrator, general access (SAS).
• Work with other members of the team to increase our effectiveness.

Fredericton, NB

• Troubleshooting of various brands of computers.
• Repairing and Restoring PC’s and Laptops.
• Testing and Sorting donated electronic devices.

Fredericton NB

• Provided 1st level Technical Support for Fido.
• Provided Customer Support for Fido Customers

Fredericton NB

• Diagnosed and repaired computer issues
• Performed preventative maintenance on clients computers
• Installation of new hardware and software
• Setting up user accounts and email
• Verified server backups
• Performed work both on site and at office

Fredericton, NB

• Responsible for opening and closing of store
• Perform maintenance duties
• Responsible for finances during shift
• Calculated daily sales
• Responsible for fuelling up customers vehicles
• Keeping a customer-friendly and clean environment

Information Systems Specialist +, Information Technology

Includes Studies in the following areas: Network+ A+ Security+ Windows 7 Configuration Windows Server 2008 Active Directory Configuration.

Computer Science

Major Of Theology Diploma, Religion/Religious Studies

Biblical Studies Pastoral / Evangelistic Studies Comparative Religion Studies Counseling Studies Leadership Training Communication /.