Tina Cianflone Email & Phone Number

Yuma, Arizona

Full-time student majoring in Psychology with a Sociology minor.

Tucson, Arizona Area

To provide comprehensive, value-added biomedical advisory services with a commitment to quality, productivity, and exceptional client services to medical device, pharmaceutical, biotechnology, and nutraceutical organizations.

Tucson, Arizona Area

Business Development and Marketing.

• Client care and Business Development Supervisor overseeing 46 franchise owner locations throughout the North East Region.
• Trained franchise owners in the development and implementation of an individualized marketing plan, new business development, customer/client interactions, and local area marketing efforts to increase public awareness.
• Trained franchise owners and their managers on cross-selling and up-selling techniques to promote specialized services provided by The UPS Store.
• Learning Committee member involved in the exploration of new training needs, establishing training goals, review of existing training for improvement, review of new training for effectiveness.

San Diego

• Supervised corporate training and development team, responsible for developing curriculum, classroom facilitation, in addition to department P&L responsibilities ($2.5M).
• Managed department responsible for training over 1100 The UPS Store Owners and Managers at corporate headquarters, in all areas of business management including customer care, financial analysis, and business.
• Project leader in the redesign and implementation of an ASTD award-winning training curriculum within 6 months of department tenure.
• Project leader in the customization and implementation of new online learning management system (SumTotal) delivered to over 5000 franchise locations with network-wide usage exceeding 50%.
• Facilitation of training in various venues: classroom, WebEx and technical settings while ensuring client satisfaction.

San Diego

• Supervisor of corporate royalties department responsible for monthly balancing and reconciliation of royalties exceeding $5M/month from 4500+ locations nationwide with budget planning and analysis responsibilities >$1M.
• Responsible for ensuring positive client relations during reporting and collections of monthly royalties.
• Managed daily operations of 6-person department to include employee hiring, training, performance appraisals, counseling and goal setting.
• Worked with direct reports to establish growth and development goals and establish training and development plan to achieve those goals, resulting in promotion advancement of 3 individuals.
• Project leader in development, customization and validation of new corporate accounting system.

• Reporting directly to the CFO, management of accounts receivable (gross receipts $40M/year) through the development of strong client relationships.
• Reduced outstanding aged receivables by over 50% and DSO by 4 days.
• Processing and evaluating all consumer credit applications to include approval or denial and determining credit terms for new clients.

• Operationally managed client and vendor accounts through effective customer service and sound client dealings.
• Worked closely with credit and receivables departments, sales managers, and customer purchasing departments to identify and resolve invoice and materials issues, resulting in 60% improvement of invoicing accuracy.
• Identification and resolution of profit leaks before application to the sales branch general ledger, recovering $30K in potentially lost revenue.
• Reviewed and finalized return material authorizations, authorized client accommodation credits, reviewed specialized financial reports, and reported results directly to the branch general manager.

• Collections representative, with proven ability to reduce outstanding receivables through building strong client relationships while ensuring customer satisfaction.
• Reconciliation and collection of outstanding invoices and debits for Contract Manufacturing accounts, resulting in receivables reduction by 40% and DOS by 6 days
• Assigned to task force focusing on problematic accounts encompassing all regional divisions, resulting in specific accounts receivable reduction of 20%.
• Integral member of project team focused on development, and customization of new accounting management software.

Psychology, Marriage And Family Therapy/Counseling

Activities and Societies: Phi Theta Kappa, Psi Chi, University of Arizona Honor's College

Psychology, Matriculating

Activities and Societies: Phi Theta Kappa Honor SocietyMatriculating for transfer to California State University in 2011. Expected.

General Education/College Preparatory