Travis Murrill Email & Phone Number

United States

United States

Became an advocate for the Company in Social Media spaces, engaging in dialogues and answering questions where appropriate.Demonstrate ability to map out marketing strategy and then drive that strategy proven by testing and metrics.Developed a strategy and implement a proactive process for capturing customer online reviews. Monitor online ratings and respond accordingly.Monitor trends in Social Media tools, applications, channels, design and strategy.Identify threats and opportunities in user generated content surrounding the business. Report notable threats to appropriate management.Analyze campaigns and translate anecdotal or qualitative data into recommendations and plans for revising the Social Media campaigns.Monitor effective benchmarks (best practices) for measuring the impact of Social Media campaigns. Analyze, review, and report on effectiveness of campaigns in an effort to maximize results.

Wah

Customer Service/Chat WAH type position directed at answering incoming chats relative to troubleshooting Home and garden product issues as well as follow-up on sales queries.Determining shipping estimates and arranging discounts.Extreme amounts of research involving customer product queries.Accuracy and documentation of proper product dimensions, and confirmation of products ordered.

Telecommute

With DirecTV I used problem solving skills and making quick decisions. I was instrumental in helping customers get quick,informed answers to their issues.Responsibilities:● Customer Service/Call Center WAH type position directed atanswering incoming calls relative to troubleshootingSatellite service issues as well as followupon technical install/activation dates.● Scheduling of Technicians for Business or Residentialinstallations and/or repairs.● Lots of Data Entry pertaining to detailed descriptions oftechnical information relative to Satellite Service involvingproblem solving troubleshooting skills.● Accuracy and documentation of facts and dates, confirmationof services products ordered.● Escalation handling to 1st. and 2nd levels, issuance oftrouble tickets using hand-off methods to various departments

Telecommute

Curate relevant content to reach the company’s ideal customers.Create, curate, and manage all published content (images, video and written).Monitor, listen and respond to users in a “Social” way while cultivating leads and sales.Conduct online advocacy and open stream for cross-promotions.Develop and expand community and/or blogger outreach efforts.Oversee design (ie: Facebook Timeline cover, profile pic, thumbnails, ads, landing pages, Twitter profile, and blog).Design, create and manage promotions and Social ad campaigns.Compile report for management showing results (ROI).

525 Graffiti St. Post Falls, Id 83854

Graffiti Sound Solutions is an Audio Visual and Telecommunicationscompany, specializing in the integration and consulting of thesesproducts in Commercial and Residential systems. I performed allduties necessary to become a specialist in this field. I have the abilityto integrate / install / manage employees and troubleshooting anysolution involving top tier Satellite, Internet, Networking, andtelecommunications providers that exists currently.Responsibilities:● Customer Service directed at answering incoming callsrelative to troubleshooting service issues as well asfollowup on technical install/activation dates.● Scheduling of technicians for Business or Residentialinstallations and/or repairs● Data Entry pertaining to detailed descriptions of technicalinformation relative to CATV/DSL/Internet/Modem/Satellitetypes involving problem solving troubleshooting skills.● Handled service providers such as DirecTV, Dish Networks,Time Warner Cable, Verizon, and Intermax.● Providing cost estimates, budgeting, installation, operation,and inventory control, as well as, hiring, scheduling andtraining of AV technical staff.● Served as a liaison for communicating logistics● Submit daily reports about job accomplishments andorganize action plan for remaining site tasks● Scheduled and attended meetings with clients, architects,contractors, and consultants● Coordinated electrical and structural infrastructure needs onsite● Created signal flow and control diagrams with Visio● Assisted account managers with sales proposals and bid submitting

Associate'S Degree, Business, Management, Marketing, And Related Support Services

Associate'S Degree, Audio Engineering, 3.5

Audio Recording & Production: ○ Sound recording equipment, signal flow, recording methodology, music recording and audio for film.