Thomas Yates Email & Phone Number

Dallas, Tx

Dallas/Fort Worth Area

Performing complete infrastructure upgrade to transition to the private cloud.Securing firewall policies, network monitoring, business-to-business VPN connectivity, and other various network based componentsResearched options and pricing for refreshing infrastructure including private hosted cloud, managed services, and leasing.High level help desk for on-site and off-site employees.Managed and maintained network of 30+ servers across multiple locationsManaged Mitel 5000 Digital Phone PlatformHandled cross-connects for phone systemHandled network wiring for new drops

Essential DutiesWorked under PCI Level 1 operating environmentSupported the production environment as level 2-3 supportSupported Dell servers and desktops in the office and data centerManaged release cycle deployment for in house softwareMaintained SQL Server 2005 by backing up, optimizing, and cleaning on a regular basisMonitored and maintained servers for security, stability, and performance using SNMP, WMI, Syslog recordingMaintained production software using Windows XP/2003/Vista, DNS, NTP, SNMP, SMTP, Active Directory, WINS, and IISMaintained office software using Windows XP/2003/Vista, Exchange, Team Foundation Server, Office SharePoint Portal Server 2007, DHCP, DNS, NTP, SNMP, SMTP, Active Directory, WINS, and IISMaintained office network consisting of Cisco ASA 5510 routers, 3Com 3600 series switches with power over Ethernet and remote VPN access AccomplishmentsMigrated datacenters across the Dallas area from SunGuard to Global IP

Essential DutiesDeveloped mission critical web and backend software for the joint site GiftCardLab.com and Payjr.com using ASP.NET, C#, Microsoft SQL 2005, and Windows Communication FoundationDevelop backend libraries to connect with WebServices to payment processors from companies such as CyberSource for credit card processing and FSV for prepaid card servicesDevelop data export applications for transmitting data to banks, Target for gift cards, and Personix for prepaid card printing using C# and Microsoft SQL 2005 AccomplishmentsDesigned and implemented a backend software operations platform to run scheduled tasks with the ability of remote management and monitoring and the ability to have modules for tasks loaded and unloaded in real time using C# and Microsoft SQL 2005Developed a system for posting information to Target’s web site and retrieving specific data from the resulting web page for showing current card balances throughout CardLab’s software

Essential DutiesProvided Help Desk Support for local and remote officesFilled in for the System Administrator as neededSupported and maintained local and remote systems running Unix/Linux, Windows Server 2003, Windows XPSupported and maintained HP Proliant Servers, HP Procurve Blade Switches, IBM i5 Series, IBM Fibre-Channel SAN Switches and tape libraries AccomplishmentsDesigned and implemented an internal database and frontend for help desk support and asset management and tracking with a Web front for personal employee ticket monitoring and submission using VB.NET and Microsoft SQL 2005Implemented backup domain controllersCoordinated with Dell and HP for server issues and parts ordering

Essential DutiesAssisted students with basic troubleshooting of school hardware and softwareUpdated, maintained, and fixed desktop Gateway computers for various software updatesMonitored student computer usage based upon the school’s computer policyAssisted students and faculty with password resets using Novell and later using Active DirectoryAssisted students and faculty in using GroupWise AccomplishmentsDesigned Microsoft Access database to track assets for the DeVry ECT laptop program

Kerrville, Tx

Entered data from forms into a database and make cables for customers. Assisted with small jobs that employees needed assistance with. Standardized a database consisting of satellite users for mailing and marketing purposes. Assisted in running cable from Equipment Room to Office. Assisted in running cable in field.

Bachelor, Network And Communications Management

Activities and Societies: Sigma Beta Delta International Business Honor Society

Education record