Taylor Nash Email & Phone Number

In my current role, I manage projects within our product team, focusing on driving feature adoption and improving operational efficiency. I lead initiatives such as the second phase of internationalization and localization for our product and defining baseline metrics to measure feature adoption. I also oversee recurring product team meetings, manage support metrics and process improvements through monthly reviews, and maintain detailed release notes. Collaborating closely with Product Managers and product leadership, I contribute to product marketing and documentation for new features, ensuring effective communication across teams. By aligning these efforts, I help improve the efficiency and success of our team, support strategic product goals, and foster cross-functional collaboration.

Deliver a seamless customer experience to the users on Cloverleaf and across the organization through support, documentation, and feedback. Manage support metrics, CX process improvements, and working cross-functionality with CS, Engineering, and Product. Manage all support channels for Cloverleaf, Help Center and documentation, user feedback and issues, and release strategies and content. Functionality expert for our product, collaborating with teams to advocate for the customer experience.

Chicago, Illinois, United States

Implemented program delivery of the Career Pathway co-curricular experiences, managed and developed programming for career pathway services. Supervised student employees and graduate student interns. Developed and conducted workshops and programming virtually and on campus. Streamlined and created 30+ marketing materials and technology platforms. Optimized student record-keeping and data collection process. Conducted academic advisement services for students regularly to maintain educational progression. Facilitated academic and career assessments to prepare students for graduation paths.

Chicago, Il

Supported sales team with database organization, and responding to basic inquiries. Created and implemented marketing campaigns and 10+ customized marketing materials to unify company branding. Shadowed sales professionals to gain deeper insight into best practices, sales processes, and product demonstrations.

Chicago, Illinois

Conducted academic advisement services for 100+ students on reoccurring basis to maintain educational progression. Provided campus resource referrals according to student's needs. Maintained accurate confidential participant files to meet state and federal guidelines. Administered support and guidance to students experiencing academic and personal troubles.

Chicago, Illinois

Orchestrated smooth and efficient program development by collaborating cross-functionally across departments. Recruited, trained, and co-supervised 36 student leaders. Led onboarding activities for student employees to equip staff in daily responsibilities. Helped students troubleshoot and resolve issues with registration. Sustained collaborative relationships with faculty, staff and administration. Facilitated group activities among student leaders and promoted team bonds through engaging activities. Created rotating schedule for 2 day programming twice per week.

Chicago, Il

Assisted with transition to college life by providing support to 400 students across 13 programs. Addressed variety of visitor questions and concerns, offering additional resources and references for more detailed information. Coordinated and led group campus tours of up to 40 students and parents. Facilitated group activities among assigned students and promoted community bonds through engaging events. Guided groups of up to 40 people on tours of campus. Built personal relationships with guests to promote positive experiences.

Bsb, Business Management, Entrepreneurship

Activities and Societies: Global Brigades, DemonTHON, DePaul CliffhangersRelated Coursework: Business Core, Principles of Management.

High School Diploma

Activities and Societies: Chamber Chorale, Track, Golf, Cheerleading, Student Mentor