Tim Bailey Email & Phone Number

Minneapolis, Minnesota, United States

Led internal projects ranging from process improvements, changes to updates. Managed multiple customer implementation projects to deploy security products, conduct migrations & initiate software upgrades.Consulted on colleague projects for input & guidance.Worked orders for Education & Training teams to enable customers to utilize Training portal.Processed customer trials through initial receipt to set up script & onto Sales notifications.Utilized &… Show more Led internal projects ranging from process improvements, changes to updates. Managed multiple customer implementation projects to deploy security products, conduct migrations & initiate software upgrades.Consulted on colleague projects for input & guidance.Worked orders for Education & Training teams to enable customers to utilize Training portal.Processed customer trials through initial receipt to set up script & onto Sales notifications.Utilized & became proficient with SalesForce.com, Celoxis, Mavenlink, JIRA, ZenDesk, BaseCamp & other similar applications. Show less

Led software and hardware deployment projects for end point backup and security monitoring from pre-sales support through implementation, managing 20 to 40 different Enterprise level client projects simultaneously.Provided post implementation support assisting clients with technical issues and general account management as well as facilitating software and hardware upgrades.Assisted the Sales team in educating potential clients on Professional Services offerings and writing… Show more Led software and hardware deployment projects for end point backup and security monitoring from pre-sales support through implementation, managing 20 to 40 different Enterprise level client projects simultaneously.Provided post implementation support assisting clients with technical issues and general account management as well as facilitating software and hardware upgrades.Assisted the Sales team in educating potential clients on Professional Services offerings and writing statements of work as well as overseeing proof of concept deployments.Resourced projects for Professional Services team from assignment to Salesforce updates through to project set up. Show less

Directed the Professional Services pre-sales process for both prospective and current customers in education on Services through the creation of statements of work to the point of Sale and hand off to the Professional Services team.

Managed product implementations for audit/risk/compliance software suite from the point of sale through production roll out

Led, facilitated, planned, and implemented basic technical and/or organizational process improvements for varying departments including Marketing, Service Delivery, Customer Service, Billing and IT. Directed and coordinated meetings of small to medium sized project team(s), testing new processes and procedures, and maintaining project plans and task logs to ensure each project progressed on schedule.Provided support in the identification, analysis, development and documentation… Show more Led, facilitated, planned, and implemented basic technical and/or organizational process improvements for varying departments including Marketing, Service Delivery, Customer Service, Billing and IT. Directed and coordinated meetings of small to medium sized project team(s), testing new processes and procedures, and maintaining project plans and task logs to ensure each project progressed on schedule.Provided support in the identification, analysis, development and documentation of process improvements by proofing and providing feedback as well as technical writing.Managed all process changes dictated by our ILEC business partners that impacted multiple functional departments.Authored and sent mass communications informing functional departments of process changes, promotions, cost saving initiatives, and product changes. Show less

Supervised employees in their daily functions, which included order entry, task management, customer interaction, and resolving service impacting situations.Coached employees to ensure daily order objectives were met and all customer concerns were addressed as necessary.Conducted employee reviews while maintaining reports on daily objectives and working through any performance improvement opportunities.Assisted in staffing team by conducting interviews and providing… Show more Supervised employees in their daily functions, which included order entry, task management, customer interaction, and resolving service impacting situations.Coached employees to ensure daily order objectives were met and all customer concerns were addressed as necessary.Conducted employee reviews while maintaining reports on daily objectives and working through any performance improvement opportunities.Assisted in staffing team by conducting interviews and providing hiring recommendations, as well as working with Human Resources in finding qualified candidates for employment. Show less

Bachelor Of Arts Degree, Liberal Arts

Mini Masters, Project Management