Tim Bailey Email & Phone Number

Minneapolis, Minnesota, United States

Led internal projects ranging from process improvements, changes to updates. Managed multiple customer implementation projects to deploy security products, conduct migrations & initiate software upgrades.Consulted on colleague projects for input & guidance.Worked orders for Education & Training teams to enable customers to utilize Training portal.Processed.

Led software and hardware deployment projects for end point backup and security monitoring from pre-sales support through implementation, managing 20 to 40 different Enterprise level client projects simultaneously.Provided post implementation support assisting clients with technical issues and general account management as well as facilitating software and.

Directed the Professional Services pre-sales process for both prospective and current customers in education on Services through the creation of statements of work to the point of Sale and hand off to the Professional Services team.

Managed product implementations for audit/risk/compliance software suite from the point of sale through production roll out

Led, facilitated, planned, and implemented basic technical and/or organizational process improvements for varying departments including Marketing, Service Delivery, Customer Service, Billing and IT. Directed and coordinated meetings of small to medium sized project team(s), testing new processes and procedures, and maintaining project plans and task logs.

Supervised employees in their daily functions, which included order entry, task management, customer interaction, and resolving service impacting situations.Coached employees to ensure daily order objectives were met and all customer concerns were addressed as necessary.Conducted employee reviews while maintaining reports on daily objectives and working.

Bachelor Of Arts Degree, Liberal Arts

Mini Masters, Project Management