Thomas French Email & Phone Number

Austin, Tx, Us

San Diego, Ca, Us

While with this expanding financial clearinghouse responsibilities include:Using MIRO, Lucid, mind-mapping, and Confluence to gather and document requirements and OKRs for:- Pricing Model Inheritance- Institution Managed Services- Commission Operational Data Store- Flexible Revenue Sharing Transformation- Decomposition, development, and communication of project essentials to create/coordinate:_ Jira Feature Epics, User Stories, PI planning- Backlog sequencing and prioritization- Grooming and refinement sessions

Hanover, Md, Us

Assisting the Platform Strategy and Delivery team for a major international food retailer with cloud managed services, service center migration, and standardization Primary functions include:- Establishment of reporting and tracking using Azure Dev-Ops for multiple projects- Development of ITIL-based service offerings for the service catalog- Writing of Epic, Features, Stories and Tasks for cloud migration for international deployments

St. Louis, Mo, Us

Working with a Digital Studios startup to innovate solutions in the surgical healthcare space tasks include:- Ushering Case Tracker application from blank paper to MVP release during COVID- Working with cross-functional teams to design solutions, apportion requirements and develop roadmaps- Meeting with key stakeholders to establish workflows and resolve development issues- Clarification of Business Objectives, definition of requirements and identify critical issues- Creation of TDD/BDD based user stories and Gherkins- Sprint planning, backlog grooming/prioritization and scoping the definition of done- Eavesdrop scrum ceremonies to participate in an advisory capacity- Linkage of Epics, Features, and Stories with Dev, QA, UAT, for release to PROD (AHA, JIRA/Confluence)- Coordination and resolution of HIPPA and CAB criteria to assure compliance and enterprise integration- Evaluation of efforts to separate MVP, Pilot, and general release essentials using dual path development- Championing process enforcement to advance CMMI maturity

Across several fortune 500 firms, tasks and responsibilities include:• Definition of stakeholder to Agile Epic, Feature, Story work flow with TFS• Development of Agile boards, backlog grooming and supporting activities, tasks, and processes• Re-visit of layer 2 and layer 3 Azure, and AWS cloud services support processes and procedures• As-Is and To-Be states process and state models for JIRA/Confluence• Oversight documentation and training of JIRA/Confluence migration• Increase in JIRA tool utilization by 200%• Creation of ITIL model governance structure and subsequent documentation standards• As-Is and To-Be states for the Information Security Strategy Management process• Defining As is and To Be states for the Risk Control Operations Model• Use case and work stream development for Cryptographic Key Management • Use Case and workflow development of the Application Hosting Process• Membership in the Technical Review Board• Data Modeling of Configuration Item specification and data fill• Championing alignment of Business and Technical services aspects of CMDB elements• ITIL Security, Continuity, Incident, and Configuration Process analysis definition• Use Case and Workflow development of SOC and CSIRT governance, and process• Design and desktop review of Disaster Recovery plans• eCommerce Coupon Promotion enhancement to increase revenues 100K per quarter• Extended Warranty redesign with projected increase in revenue of 1M per annum• SharePoint control procedures of Enterprise Service Level Agreements• Process definition, validation and documentation of enterprise policies and procedures• Development and Authoring of Master Test Plans (Network, Servers/Middleware/SANs)• Process Design and Service Delivery Analysis for OS, Apps, and VM

London, England, Gb

This opportunity applies rational methodology, documentation, analysis, and process skills to the Operations, Contingency Planning, Training, and Support of global retail solutions integration. Principle tasks are:- Requirements definition for multi-vendor issue tracking integration (Siebel, Remedy, and Helios)- Retail Supply Chain automation and tracking data requirements for Retalix, Informatica, and WebSphere- Integration of U.S.A. requirements into the global blueprint (SAP, S2000, PayPoint, QuickBooks)- Process Development, Testing, Documentation and Training for Support Call Center Disaster Recovery- Requirements Analysis, Process development, and documentation for a multi-national, support model- Broad, Cross-functional issues tracking, Process, and Workflow documentation (Excel, MS-Project)- Content Management requirements analysis, process definition, and documentation (Inquiria and SharePoint)- Training Project Management for Commlinx Credit Card Processing, DR/BC, and the POS integration

Oak Brook, Illinois, Us

* Analysis of process documentation and workflow* Identification of critical process milestones and data elements* Development of preliminary data models, classes and objects* Architecting of improvements and contingency alternatives* Organization and presentation of process findings* Authoring of Test Plans and Test Procedures

Working with UML methodologies, Enterprise Architect, Case Complete, and Visio in a mixed RUP and Agile environment, duties with this event ticketing brokerage prior to downsizing are:- Coordination of the Corporate Disaster Recovery/Business Continuity program and vendors (RFPs, RFIs)- Vision Statement, Domain and Use Cases for e-Commerce Web Services (SOAP, PHP, XML)- Use Cases, and training processes for ticketing Order Automation (SQL, Oracle, and .NET)- Validation of Business Rules for Credit Card Processing (Cardinal Commerce, PayPal, VeriSign)- Definition of training and support requirements for Call Center Work Force Management- Process Management Office (PMO) and IT polices procedures documentation (Swimlanes, checklists, forms)- Content Management standards to document Requirements, and Processes (SharePoint, and Wikis)- Business Model process and on-boarding documentation

FCS provides client-based network and data solutions. Tasks include:* Development of RFPs, RFIs, proposals, SOWs, and project plans* Analysis for, and writing of; requirements, features, specifications, and testing criteria* Documentation of domain and application configuration issues (Galileo, Goldmine)* Writing of Disaster Recovery/Best Practices, policies, procedures, and work instructions

Chicago, Illinois, Us

This opportunity applies in-depth technical knowledge, polished business acumen, and project management skills to the support/documentation of cellular systems. Tasks before downsizing are:* Writing Emergency and Disaster Recovery policy and procedure recommendations * Business Analysis for, and writing of; ISO-900x processes, procedures and instructions* Direction, management, and reporting for the documentation process* Integration of documentation into Support intranet (AccessSecure)* Development of support documentation for support center (CNRC)* Writing of network element and system-level operation, troubleshooting, and maintenance procedures* Automation/Integration and standardization of documentation tools and templates

Duties prior to sale to VoiceStream include the front-end development for a Decision Support Services (DSS) data warehouse. Responsibilities across the full SDLC are:* Implementation of the Technical Documentation effort* Requirements Analysis for POS, Fixed Assets, Sales performance, Credit verification and Billing* Writing of design specifications, test plans, and acceptance criteria (ODS, Marts, Fact Tables)* Development/implementation of a web page/report management system

As Manager of Information Technology, duties prior to close of business include daily operations, vendor coordination, Disaster Recovery, and the support functions. Accomplishments include:* Negotiation of contracts for facilities and services for a savings of 20%* Implementation of integrated facilities at a quarterly savings of 45%* Development of a support tracking system to increase support revenue 45%* Development and Implementation of corporate IT Policies and Procedures* Solaris, SunOS, Sybase, Windows and NT administration, operations, and support