Tarkeshwer Narayan Gaur Email & Phone Number

Hyderabad, In

Hyderabad, Telangana, India

As the lead for large-scale, global implementations of HighRadius Cash Application projects, my role encompasses a diverse set of responsibilities aimed at driving operational efficiency and delivering tangible value to clients.Key Responsibilities:Conducting comprehensive AS-IS analyses to deeply understand existing processes and pain points.Spearheading the digital transformation of clients' AS-IS workflows into the HighRadius To-Be system, ensuring alignment with organizational goals and objectives.Performing detailed comparisons between AS-IS and To-Be scenarios to identify areas for improvement and opportunities for optimization.Developing and sharing comprehensive FTE and cost-saving plans to demonstrate the potential benefits of the proposed changes.Creating design documents and FIT-GAP analyses to ensure seamless alignment between client requirements and system capabilities.Conducting value analyses to quantify the anticipated benefits and ROI of the proposed solutions.Providing strategic consultancy to clients, sharing insights and best practices to streamline processes and enhance overall efficiency.Collaborating with clients to identify opportunities for logic optimization to expedite processes and achieve faster results.Through my efforts, I enable organizations to achieve significant improvements in their cash application processes, driving enhanced productivity, accuracy, and financial performance on a global scale.

Hyderabad, Telangana, India

I spearheaded comprehensive AS-IS analyses for approximately 30 clients, meticulously dissecting their Order to Cash workflows. In the initial phases of each project, I conducted thorough data analysis to provide preliminary estimates essential for establishing Mutually Agreed Success Criteria (MASC). This foundational work laid the groundwork for successful project outcomes.Subsequently, I transitioned to leading the development of To-Be designs for client applications, catering to prominent organizations. In this capacity, I meticulously studied existing AS-IS systems, crafted streamlined To-Be systems, and conducted automation analyses to optimize efficiency. Through collaborative efforts, I facilitated the digital transformation and standardization of clients' cash application processes, driving measurable improvements in operational effectiveness and customer satisfaction.

Hyderabad, Telangana, India

As a Consultant-II at HighRadius, I have demonstrated leadership and project management skills while overseeing multiple projects simultaneously. In this role, I led a team responsible for managing three projects concurrently, ensuring successful implementation and client satisfaction.Key Responsibilities:Managed a portfolio of three projects simultaneously, coordinating resources and timelines effectively.Assigned specific tasks to team members for each project, providing guidance and support as needed.Facilitated daily client calls to discuss project progress, address any concerns, and ensure alignment with client expectations.Led all discussions with clients, presenting project updates, addressing feedback, and resolving issues promptly.Assisted team members in troubleshooting and overcoming challenges during the implementation process.Conducted User Acceptance Testing (UAT) to validate system functionality and ensure adherence to requirements.Generated reports to track project milestones, performance metrics, and key performance indicators (KPIs).Calculated HitRate metrics to measure project success and presented findings to clients for sign-off.

Hyderabad, Telangana, India

I embarked on the journey of crafting end-to-end cash application configuration solutions, overseeing the entire lifecycle from design document review to post-implementation support. In this pivotal role, I served as the sole point person responsible for executing all configuration tasks with precision and efficiency.Key Responsibilities:Thoroughly reviewing design documents (PDD) to gain a comprehensive understanding of project requirements and objectives.Executing end-to-end configuration tasks, meticulously translating design specifications into actionable implementation plans.Conducting rigorous testing through System Integration Testing (SIT) and User Acceptance Testing (UAT) phases to ensure seamless functionality and alignment with client expectations.Facilitating the cutover process, orchestrating the transition from testing environments to production, and ensuring a smooth go-live experience.Serving as the primary liaison between stakeholders, project teams, and technical support, providing timely updates and resolving any configuration-related issues that arise.Offering expertise and guidance to enhance the efficiency and effectiveness of cash application processes, driving continuous improvement initiatives.Providing comprehensive post-implementation support, addressing client inquiries, and proactively identifying opportunities for optimization and refinement.

Hyderabad Area, India

I had the privilege of leading a dynamic team within HighRadius, tasked with providing premium support to our top 30 clients. As a POD lead, I spearheaded efforts to ensure unparalleled service delivery and client satisfaction.Key Responsibilities:Orchestrating the transition of focus towards existing clients, aligning with market demands and company objectives.Leading a dedicated team of three members, collectively responsible for addressing the needs of our esteemed clients.Providing premium support to top-tier clients, addressing a wide range of requests including bug fixes, enhancements, and training sessions.Collaborating closely with clients to understand their unique challenges and requirements, delivering tailored solutions and proactive support.Championing continuous improvement initiatives to enhance service delivery and streamline processes, ensuring maximum efficiency and client delight.

Hyderabad, Telangana, India

During this period, I served as a pivotal member of the support team, engaging directly with clients on a daily basis to address their reported issues and ensure their satisfaction. My responsibilities included responding to new client inquiries, troubleshooting issues through various communication channels such as phone calls, emails, and ZenDesk, and providing timely resolutions to their concerns.Key Achievements:Successfully handled approximately 1000 tickets during my tenure, maintaining a flawless record of meeting SLAs (Service Level Agreements) with zero misses.Received commendations from over 10 clients, expressing appreciation for my dedication, responsiveness, and effective problem-solving skills.Developed exceptional debugging skills through hands-on experience and continuous learning, enabling me to quickly identify and resolve complex issues for clients.Fostered positive relationships with clients through clear and concise communication, proactive support, and a customer-centric approach.My experience in this role not only sharpened my technical abilities but also honed my interpersonal skills, allowing me to excel in a fast-paced, client-focused environment.

Hyderabad Area, India

During this internship period, I immersed myself in comprehensive training covering the entire order to cash cycle, gaining valuable insights and hands-on experience in configuring the Cash Application system. My primary focus was on executing SWAT (Special Work Action Team) projects for Cash Application Automation (CAA), where I played a key role in identifying issues, distinguishing genuine cases, and spearheading initiatives for process improvement.

Patna Area, India

During my tenure as Vice President of the Student Activity and Sports Council at NIT Patna, I was honored to serve under the esteemed leadership of Hon. Dr. Prakash Chandra, Dean SW NITP. In this role, I played a pivotal role in overseeing and coordinating various events organized throughout the academic year.Key Responsibilities:Led a team responsible for planning, organizing, and executing a wide range of events and activities aimed at enhancing student engagement and fostering a vibrant campus community.Collaborated closely with faculty members, student representatives, and external stakeholders to ensure the successful planning and execution of events, including cultural festivals, sports tournaments, and academic competitions.

Nit Patna

As Training and Placement Coordinator at the Training and Placement Cell, NIT Patna, I had the privilege of overseeing the recruitment process and serving as a liaison between students and recruitment managers. Under the guidance of Hon. Dr. Samrat Mukharji, PI T&P Cell NITP, I managed campus placements, facilitated communication between stakeholders, and ensured a smooth and successful recruitment experience for all parties involved.

Patna Area, India

As Secretary of the Hostel Management Committee at NIT Patna, I had the honor of being appointed by Hon. Dr. N.S. Maurya, HMC Chairman NITP. In this role, I played a vital role in maintaining discipline within the hostel premises and addressing student grievances. I facilitated communication between students and management, ensuring that concerns were heard and addressed to achieve mutually beneficial outcomes.