Sustainability Champion at LEGOLAND Florida Resort: Spearheading innovative initiatives to create a greener, more magical experience for guests and the planet.- Design and implement comprehensive sustainability strategies, reducing our environmental footprint while enhancing guest enjoyment.- Drive operational efficiency in energy, water, and waste management, implementing cutting-edge solutions.- Foster a culture of environmental responsibility, engaging staff and guests in sustainability programs.- Monitor performance, analyze data, and present compelling reports to track progress and secure buy-in.- Collaborate across departments and with external partners to build a greener future for the park and the community.- Develop strategic partnerships with local partners and other stakeholders in the delivery of sustainability strategy.- Identify key performance indicators (KPIs) for the Resort regarding Sustainability.- Independently managed multiple sustainability projects simultaneously to have an impact with our OPEX costs annually for the Resort.- Conduct case studies and provides analysis that encourages regular investments in environmental initiatives that will have a positive impact in cost savings and carbon emission reduction objectives.Key Achievements: - Minimized the environmental impact through resource efficiency in water, electric, and gas consumption.- Launched impactful community engagement campaigns, reaching multiple organizations, schools, and local government to raise awareness about reducing waste and improving recycling.- Fostered successful partnerships with Keep America Beautiful resulting in accolades for the Resort

Leading and empowering a team of 103 employees, including 100 non-exempt and 3 exempt while orchestrating seamless guest experiences, ensuring unwavering quality in every facet of LEGOLAND Florida Resort. I lead a dedicated team to elevate every encounter, from luxurious accommodations to impeccable service, exceeding guest expectations and cultivating unforgettable memories.- Crafting and implementing rigorous quality procedures, ensuring consistency and excellence across all departments.- Conducting thorough audits and inspections, proactively identifying and resolving any service lapses or facility improvements.- Championing guest feedback, analyzing reviews and surveys to understand guest needs and continuously refine the resort experience.- Spearheading training and development initiatives, empowering staff to deliver exceptional service with warmth and genuine hospitality.- Collaborating with diverse teams, fostering a culture of collaboration and ownership for guest satisfaction.Key Achievements: - Improved overall General Cleanliness and Venue Cleanliness Resort wide to provide the best experience for our guests and employees.- Provided expertise and support for continuous growth and development for the Supervisors and Area Duty Managers.

Leading the charge for a cleaner future, I served as the Waste & Environmental Supervisor at LEGOLAND Florida Resort, where I spearheaded a 50-person team in optimizing waste management and minimizing environmental impact.Leading with Sustainability at the Forefront:- Developed and implemented comprehensive waste reduction and recycling programs, diverting tons of waste from landfills and boosting recycling rates.- Managed a team of 50 employees, ensuring efficient waste collection, processing, and disposal while fostering a culture of environmental responsibility.- Collaborated with internal stakeholders across departments, integrating sustainability practices into day-to-day operations and exceeding corporate environmental goals.- Monitored environmental regulations and permits, ensuring compliance and proactively identifying areas for improvement.- Spearheaded employee training and development initiatives, raising awareness of environmental best practices and empowering my team to champion sustainability.Key Achievements: - Reduced waste generation within year one by implementing a successful partnership with local vendors.- Received the Sustainability Champion Award for outstanding environmental leadership in recognition of the team's achievements from local government.

Lead with Passion, Ensure Excellence as a Grounds Team Leader at LEGOLAND Florida Resort for almost 3 years, I empowered and guided a team of 45 employees to maintain world-class cleanliness standards throughout the resort. My focus on quality and presentation enabled us to consistently achieve our KPIs exceeding guest expectations and standards.- Lead and supervise a team of 45 employees, third-party janitors, and custodial staff.- Develop and implement maintenance plans for all indoor and outdoor areas, including: * Restroom floors, pools, and other guest facing areas * Buildings, walkways, parking lots, and other hardscape locations.- Ensure tasks are completed to a high standard and in accordance with KPIs.- Train and develop team members on proper maintenance techniques, safety procedures, and equipment operation.- Monitor inventory and order supplies and equipment as needed.- Respond to guest inquiries and complaints related to cleanliness and maintenance.- Implement new systems and processes to improve efficiency and effectiveness.- Budget and manage team resources effectively.- Maintain a safe and healthy work environment for team members.- Pressure washing buildings, walkways, and other surfaces.- Performing minor repairs and replacements.- Handling waste disposal and recycling.- Preparing the Resort for special events and partnering with the entertainment team.Key Achievements:- Led the recruitment, training, and deployment of a pressure washing team, addressing cleanliness concerns and elevating the resort's visual appeal.- Revamped trash collection and restroom cleaning routes through data-driven analysis and employee feedback, leading to increased efficiency and improved staff morale.

As an Attraction Team Leader at LEGOLAND Florida Resort I helmed the operations of 9 exhilarating rides and attractions, leading a talented team of 80 employees to ensure seamless performance and guest delight.- Oversee the daily planning, opening, and closing procedures for all 9 attractions, optimizing workflows and maintaining the highest safety and performance standards.- Lead and inspire a diverse team of 80 employees, fostering a collaborative and enthusiastic environment where everyone thrives. Delegate tasks effectively, provide coaching and mentorship, and handle performance reviews.- Cultivate a guest-centric approach across all attractions, ensuring each rider's journey is filled with excitement, satisfaction, and unforgettable memories.- Proactively address operational challenges, troubleshoot technical issues, and implement solutions to minimize downtime and maintain exceptional guest experiences.- Prioritize safety above all else, ensuring stringent adherence to all safety protocols and emergency procedures across all attractions.- Monitor key performance indicators, analyze guest feedback, and identify opportunities for improvement. Implement innovative processes and procedures to enhance efficiency, guest satisfaction, and team morale. - Build strong relationships with other departments, fostering effective communication and teamwork to create a seamless theme park experience.Key Achievements:- Led a cross-functional team through the commissioning of 16 diverse attractions, exceeding expectations and delivering unforgettable experiences for guests.- Mastermind behind overcoming construction challenges, proactively solving problems and ensuring a seamless transition from Construction phase to Opening phase. - A driving force behind the Resort's grand opening, leading critical initiatives and inspiring teams to achieve this monumental milestone.