• Conduct, organize, and execute reductions in force, ensuring sensitive, effective, and compliant processes to support business objectives.• Develop comprehensive business unit messaging, timelines, and FAQs for seamless change management and clear employee communications.• Lead and mentor a team of six HR professionals, with three direct reports based globally across Latin America, fostering a collaborative, high-performing team culture.• Serve as a trusted partner to senior leadership and executives, supporting strategic workforce planning and employee relations.• Oversee HR initiatives across multiple business units, ensuring alignment with organizational goals and regional compliance.• Drive consistent improvements in HR processes, leveraging data insights and best practices to enhance team efficiency and employee experience.• Serve as the primary HR Partner for business unit leadership, providing strategic support in organizational design, talent acquisition, and workforce planning.• Drive large-scale transformations by implementing effective change management practices, ensuring sustainable long-term results.• Lead talent reviews, development, and succession planning efforts to close leadership gaps and build a pipeline of future talent.• Consult with business leadership to align HR strategies with business objectives, promoting high performance and engagement across teams.• Oversee performance management, compensation reviews, and employee retention strategies, fostering a culture of productivity and development.• Manage complex employee relations issues, ensuring consistent employment experiences and adherence to organizational policies.• Collaborate with talent management to attract and retain top talent, improving employee engagement and workforce stability.• Utilize workforce analytics to conduct organizational diagnoses, providing data-driven recommendations to address critical HR and business issues.

o Conduct weekly meetings with C-Suite business partners.o Submit new titles, job descriptions and market reviewo Develop acquisition strategy for positiono Monitor feedback for hiring management & provide feedback to recruitmento Manage Hiring Manager Expectations & Monitor Hiring Panel processo Monitor & Support new employee orientation & ensure positive onboardingo Partner with business groups and Talent Mgmt on building the talent pipeline by creating and developing strategies to attract candidates o Primary contact for leaders who need guidance and support on employee relations issues.o Evaluate issues and determine appropriate strategies for resolutions.o Trigger Investigations and meet with legal to review overall investigation strategy.o Determine best use of ER team for issue investigations, conflict mediation, and resolution managemento Partner and support business leaders on Employee Engagement Initiativeso Work with leadership on any sensitive terminations which may require input from Legal or involve a separation agreement.o Primary contact for any reductions in force being planned for business groups. Develop the business case, selection process, and getting legal approval. Work with teams to create all paperwork. Schedule the event and bring in the necessary resources.o Review HR Dashboard monthly to analyze hiring and turnover trends with in depts and business groups. Provide an update to business leaders including any noted trends and recommendations to address negative trendso Review annual staffing plans monthly and update o Help facilitate the communications about the annual Merit and Bonus Cycle and get the necessary approvals through the system.o Work with the corporate compensation team to complete any necessary Market Reviews.o Support Corporate DEI projects o Provide regular updates and communication to leadership team on HR project and initiativeso Monthly review of Business Financialso (+ More on Resume)

• Conduct weekly meetings with Executives, VPs, & SVP respective business partners. • Understand the engagement level of the employees. Consult with management and all leaders by being proactive and providing HR guidance as appropriate. • Provide guidance and input on business unit restructures, workforce planning, and succession planning.• Works closely with the Talent COE to implement talent programs (Performance Management, Goals, Career Management, Succession Planning, Development Planning) within the businesses. • Analyze trends and metrics to develop solutions, programs and policies. • Manage and resolve the more complex employee relations issues. Conducts effective, thorough and objective investigations. Basic investigations will be managed through the tiering structure of ESconnection.• Maintain in-depth knowledge of legal requirements related to day-to-day management of employees, reducing legal risks and ensuring regulatory compliance. Partner with RHRM as needed/required for support on legal risks and next steps. • Provides day to day performance management guidance to management (coaching, counseling, career development, disciplinary actions).• Works closely with management and employees to improve work relationships; build morale; increase productivity; employee engagement and retention• Provides HR Policy guidance and interpretation.• Ensure the right employee is placed in positions as it is in regard to new hires, promotions, transfers.• Demonstrate Pride in The Workplace – this position is expected to exhibit Quad leadership style, live the Value Wheel and display professionalism. • Work closely with management and employees to improve work relationships, build morale, increase productivity and retention.• Practice a safe work environment and ensure consistency of practices.

• Spearheaded transformation of previous in-person internship program into a completely virtual experience in light of pandemic, creating virtual community, redesigning training processes, and reshaping virtual management for 3 different groups of interns stemming from 3 different community partners• Developed Manager Best Practice Guides for virtual training and learning • Enriched Diversity, Equity, and Inclusion (DEI) initiatives regarding staffing & recruitment processes, proofreading, talent management, and internal agency functions• Initiated new inclusive hiring process while collaborating with agency colleagues • Partnered with directors and senior managers to recruit and staff appropriate talent• Act as Job Launch initiator and liaison to Corporate recruitment for role creation and launch of talent sourcing • Source, review, pre-screen, brief, schedule interviews, and debrief job candidates • Cross-departmentally manage New Hire On-boarding and orientation process and requirements • Collaborated to modify and restructure employee onboarding processes and employee orientation • Facilitated 60-day check-ins with all new hires and present reoccurring themes to leadership team • Manage and Lead ACT Team in tandem with SVP of Operations, President, and lead consultant to progress agency culture • Co-founded and manage U.N.I.T.E Business Resource Group to propel Black Excellence and create space for professional development, community outreach, and career advancement while encouraging authenticity of Black employees and allies• Execute events, lead meetings, strategize, and collaborate with The Circle leadership team as Co-Program Chair to advance the professional and personal development of female employees across organization • Authored internal corporate newsletters and created visual social media content for company Trainee Program in efforts to promote engagement and awareness of program efforts internally and externally

• Rectified and enhanced internal Media Payables accounting email in which all invoices were received from vendors • Directed and delegated over 8,000 invoices to a team of 6 accountants for payment over the course of 3 months• Aided in the successful processing of $10,000,000 worth of overdue invoices. • Coordinated logistics and storage of marketing materials for 10 geographic divisions encompassing 32 brands of retail grocers and hundreds of said grocers’ store locations.• Created Stock Keeping Units (SKUs) for hundreds of marketing products to be used as product identity for tracking, shipping, and ordering procedures for coordination and use by external and internal vendors, fulfillment teams, clients, and client coordinators. • In absence of a subject matter expert (SME), learned SME’s responsibilities in 2 weeks of on and off training while maintaining functionality of current role.• Facilitated, processed, coordinated, and delivered a total of 186 circular advertisements across 5 vendors, 10 divisions, and 32 retail grocers in a span of 3 weeks in absence of SME while maintaining functionality of assigned role responsibilities• Assisted in coordinating and facilitating charitable events and raising donations for Ivie Cares• Ensured Internal and External clients were served and assisted by means of ensuring operations and procedures were completed by deadlines and under proper documented protocols• Mandated internal operators/employees complete invoice/billing task, project tasks, and respond to internal inquires. • Created and reset login credentials for external and internal clients• Added new grocer locations into internal system for client order placement• Created nonbillable jobs and assisted in closing invoices • Utilized Recon, Softeon, Version List Tool, and Order Entry Portal software applications

• Pulled from Customer Account Manager roll to join special team of 7 to collaboratively process influx of projects and create new business unit structure proceeding the closure of Midland plant in Michigan. • Built project tickets, print web layouts, and shipping instructions for Press and Finishing departments for various Midland accounts and titles• Of 1,013 total jobs submitted by Midland Customer Account Managers, Fast Turn Hub Coordinators collaboratively completed 626 jobs in 3 months.• Serve as central point of contact between Press, Finishing, and Midland Customer Account Managers.• Utilize software applications such as P2B, LoadBoard, Fast Turn Hub Que, Routing Order, Inventory Maintenance, Request System, Planner, Order Import, and Bask Issue Request • Participate and contribute in brainstorming sessions regarding manipulation, advancements, and improvements of work flow processes within Fast Turn Hub

• Successfully managed 18 accounts independently – including but not limited to Walgreens, Steinhafels, Fresh Thyme, Strategic Financial Planning, New Leaf, Walthers, Revenue Cycle Strategist, KSE/IMO, Trade Coffee, Zoro, Allegion, and others.• Independently completed 103 jobs/projects in 5 months• Managed Weekly, Monthly, and Quarterly cadence for all accounts • Built out project tickets which provided Production and Transportation departments with in-depth creation and shipping instructions • Created mockups for production needs• Provided customers with sample pieces of product for approval and external needs • Completed necessary billing applications and Completion Reports after project production • Served as primary or secondary point of contact for all customer related inquiries, needs, and assistance• Served as central point of contact for Sales, Billing, Imaging, Mailing, Data Processing, Press, various Finishing sectors, and Transportation departments with all project related concerns• Aggressively met all departmental deadlines per project/job run• Created binder with detailed instructions related to the cadence, running, and processing of every type of project for each account in which I had ownership• Created job tracking list that detailed all projects and deadlines in sequential order from April – December of 2019• Created binder to include samples, mockups, and production tickets to serve as a visual directive for all accounts.• Utilized multiple software applications daily including, but not limited to Café, P2B, LoadBoard, Inventory Maintenance, Request System, Routing Order, Order Import, List Request, Planner, Insite, and Pega • Upon learning of transfer to new department, created training binder with step by step instructions and live examples, and trained backfill candidate in two weeks.

• Received high level Information Technology requirements from hiring managers and delegate workloads with recruitment team• Recruited, screened, and job offered candidates various high level Information Technology roles within Federal/State government departments in Georgia, Wisconsin, Virginia, and South Carolina • Provided benefits, relocation, and per diem assistance to candidates • Collaboratively worked with recruitment team to close and retain candidates• Closed and retained 21 candidates independently within first month of hire• Developed training content, procedure models, and process diagrams for incoming new hires and training needs • Trained two new hires in area of candidate relations, follow up processes, closing procedures, and sending/receiving confidential paperwork

• Supervised and delegated task to team of 3 directly and 200+ employees indirectly • Manage assigned training of team members and fellow executives• Reconcile payroll per pay period and distribution of paper checks to correct individuals• Schedule 200+ employees per week across 20 departments based on business needs, assessing of skills, and availability with allotted hour bank and payroll• Receiving and sending confidential mail/packages • Mastered use of systems such as JAS, Workbench, MyTime, HR Zone, E-HR, and Workday• Spearheaded recruiting and completing talent acquisition processes consisting of application review, screening, candidate research, conducting interviews, job offering perspective candidates, hosting orientation, and completing terminations.• Transferred team members to other locations • Engineered training tracking tools and spreadsheets to monitor team member training progress• Measured, tracked, and sated staffing needs across 20 departments • Corrected and monitored employee timecards, approved time off, allocated requested PTO/vacation time• Mediated team member disagreements with resolution and conflict management • Account for the running, gathering, and distributing of overtime, attendance, compliance, and staffing reports • Instituted Team Member engagement and team building activities• Oversaw training of team members on selling in "modernized" areas• Participated in weekly conference calls with business partner in regards to meeting district set goals • Mitigated and resolved team member injuries, guest injuries, workers compensation, and pay discrepancies with third party companies • Provided team members with team member support resources and keyed necessary Leaves of Absence• Successfully managed and oversaw HR department independently during three weeks in which trainer was on medical leave. • Established strong working relations with team members and fellow executives

• Promoted sequentially from Brand Ambassador to Elevated Cashier and to BRC Specialist within one year of employment • Trained employees in area of selling store credit each month and develop credit training content• Reduced $2,500+ in credit card fraud

• Promoted to dual role of Marketing Chair and Secretary • Acted as a liaison between alumni, presenters, and College of Business administrators• Met with business professionals to review, address, and approve presentations and proposals• Developed marketing campaigns across planned timeline and created advertisements for omnichannel usage • Moderated meetings among administrators, company executives, and attendees• Formulated, streamlined, and monitored report, agendas, and projects via use of project management software

• Promoted from Mentor Coordinator, to Membership Engagement Coordinator, to President within one year• Directly supervised board of seven, and oversaw membership of 960 individuals• Orchestrated meetings, formulated & approved calendar events, and enforced organizational deadlines• Logged and reviewed membership data • Arranged and facilitated seminars, ceremonies, leadership courses, member events, and orientations• Designed and distributed marketing materials across omnichannel • Executed logistical transport of all resources and managed $6,000+ account budget • Arbitrated consistent email correspondences addressing business and membership concerns • Coordinated fundraising initiatives, sponsored local causes, fostered relations with businesses and vendors, and recruited volunteers

• Corresponded with alumni and student parents to raise university funding via providing insight/advice regarding academic and career opportunities• Updated parent, student, and alumni contact information and physical addresses • Generated $1,300 and secured 46% pledge rate within first month of employment• Interviewed potential new hires

• Opened and closed multiple departments independently• Merchandised and markdown product• Accounted for inserting and removing allotted variances of cash in and out of registers and cash bags• Accountable for turning cash bags into office for processing without discrepancies