Timothy N. Tuck Email & Phone Number

Simpsonville, Sc, Us

At EarthWise Pet, we know your pet is part of your family, so we treat you like family too. Offering all-natural products and friendly advice, we'll help you make informed decisions about the proper diet for your pet. We have healthy choices in treats and toys too. There's also a self-service dog wash for your convenience and professional dog and cat grooming available. Wholesome pet products and dedicated service for happy healthy pets.

Greenville, Sc, Us

TNTuck Business Solutions, LLC (TNT) assists small and mid-sized companies find the opportunities in their “Chaos” and improve their operations resulting in maximized revenue, cash flow and customer experience. TNT has assisted companies with $1M to over $1B in revenue achieve and surpass their "Return on Investment" objectives by delivering sound, pragmatic and executable operational and customer experience performance improvement programs.Operational and Customer Experience Performance Improvement Services including:•Operational and Financial Business Intelligence and Analysis•Process, Technology and Performance Improvement Programs•Customer Experience Improvement Programs•Continuing Performance Enhancement

Hume, Va, Us

Taylor McKenzie LLC is a Professional Services Firm comprised of senior-level Business & Technology Solutions Architects. Since 1991, our Partners and Solutions Architects have collaborated with over 100 clients, in 10 countries. Preliminary client engagement is through TMc Fresh Look™, a Rapid Response Evaluation and Uniform Proposal Methodology focused on Client Issues and Hot Targets. Practice Areas Include:-- Cloud Platform Strategy, Planning & Network Integration-- Data Center Infrastructure and Managed Hosting-- Network Security, Optimization & Cost Control-- M&A Planning and Private Equity Portfolio Workouts-- Product Development & Market Introduction Strategy-- Sales Channel & Service Delivery Management-- Social Media Risk ManagementOur teams assist clients with assessment of new markets, evaluation of market dynamics, assimilation of new technologies & platforms, operating performance improvements, implementation of cost controls & policy, and profitable investment of new capital.

Greenville, Sc, Us

Functional Responsibilities – In charge of Business Support and Operations consisting of the following operating units: Project Management Office (PMO)Business/Requirements AnalystsPerformance Measurement AnalystsPerformance Improvement SpecialistsQuality Assurance TeamCorporate University and Training Operations Budget and AnalysisMajor/Elite Customer CareCustomer Solutions EngineeringCustomer Experience ProgramsAccomplishments• >20% reduction monthly customer attrition via NuVox Customer Experience Program (CEP)• Operating cost savings of 5% and throughput capacity increase in excess of 10% in association with process redesign, development and integration of next-generation B/OSS • Designed and implemented Net Promoter Score methodology in conjunction with CEP• Operating cost savings of 5% associated with design and development of Key Performance Indicator (KPI) measurement and follow-on Performance Improvement Program

Greenville, Sc, Us

Functional Responsibilities – Responsible for Multi-location Customer Experience Centers supporting 100,000+ customer base. Centers constituted the Tier 1 (Call/Technical Support Center) and Tier 2 Voice, Data and VOIP technical service/repair organizationsAccomplishments• >20% improvement in Call Center KPI’s (Average Speed to Answer; Telephone Service Factor, Abandonment) • >30% improvement in Repair Center KPI’s (Time to Repair, Repeat Troubles)

Us

Functional Responsibilities – Directed all post installation Customer Operations constituting the following operating units: Call Center Operations Tier 2 Voice, Data and VOIP RepairCredit Approval and CollectionsQuality Assurance TeamBilling OperationsCustomer Loyalty/Retention UnitMajor/Elite Customer CareOperational Effectiveness TeamAccomplishments• Operating cost savings of 20% associated with Operational Effectiveness Program (Process Reengineering and Operational Performance Improvement activities)• >40% reduction monthly customer attrition via FDN Customer Experience Program (CEP)• >30% improvement in Customer Experience Center KPI’s• >50% reduction in customer “Bad Debt” experience• >50% reduction in Key Customer attrition and >400% improvement in Save % KPI

Functional Responsibilities - Chosen by CFO to resolve issues associated with the struggling Corporate Services unit's Campus Construction Project. Directed construction of an 800,000 square-foot campus building project along with all facility activities (acquisition, leasing, and maintenance) for over 200 locations. Unit was also responsible for all Warehouse operations, Purchasing, Telecommunications (Call Centers and Wireless), Office Supplies/Equipment and Travel Expenses Accomplishments• Developed a new program-execution process, resulting in an on-time delivery of Campus Project along with budget savings of $12 million• Initiated various enterprise-wide procedures, processes, policy and vendor improvements, resulting in monthly expense reductions of $375,000 for travel, $40,000 for wireless communications and $60,000 for office supplies, along with annual lease portfolio savings of $1.5 million.

Functional Responsibilities – Requested by CEO to take over Intermedia’s Year 2000 program. Program was nine months behind schedule, when CEO requested that the program be elevated from an Information Services program to an Enterprise-wide project reporting to the CEO Executive Steering Committee and the Board of Directors. Accomplishments• Developed financial budget ($27 million) and program plan for the Y2K program that involved restructuring and re-staffing all major supervisory positions within the program. Put a premium on assessment and testing, which allowed us to focus our best efforts in the most critical areas, thus allowing us to achieve complete preparedness in a matter of months.• Directly supervised program staff of 35 and program-managed testing and remediation staff of 175, in addition to the December 31, 1999, Millennium Event Team of 600 staff.

Functional Responsibilities – Responsible for development of Intermedia’s first enterprise-level strategic and tactical corporate systems plan. Development was executed via creation of IS Consulting Group which was responsible for the identification, evaluation, business case development and program management of Intermedia’s operating department’s information system requirements. The IS Consulting Group program managed development of over 20 major systems, plus numerous minor system projects, with total programming hours in excess of 500,000. Accomplishments• Developed and implemented a departmental restructuring plan, resulting in the reduction of operating personnel by over 20%, while maintaining project development schedules • Identified and eliminated unnecessary internal development projects, resulting in capital expenditure savings of over $5 million

Functional Responsibilities - The primary objective of the new Customer Operations unit, created under my direction, was the development of a singular operational unit responsible for installation and care of customer services, integration of all product installation activities and improvement of installation metrics. Accomplishments• Led development and introduction of Intermedia’s new switched and resale local voice products back-office operating process, procedures and billing system development. Program resulted in generation of incremental revenues of $50 million as of July 1997.• Managed programs responsible for development of electronic switch provisioning, external vendor circuit provisioning and external vendor local voice product resale provisioning. Programs resulted in decrease in provisioning processing time by over 25%. Streamlined Data Service Products process, minimizing roadblocks and maximizing forward communication, which resulted in an increase in the On-Time delivery metrics from 50% to 70%

Bs, Accounting

Mba, Finance