- Direct and motivate the store team to provide unparalleled, spirited service to all customers, generate sales and profit, minimize losses and ensure the store is visually distinctive and impeccably maintained- Ensure compliance and consistent execution of company policy & procedures and established best practices- Managing the work schedules according to the budgeted hours and business needs- Assist in employee training and development

- Present a positive customer experience, internally and externally while maintaining a professional image of the organization- Build a highly satisfied and loyal customer base through engagement, uncovering needs, making product recommendations, and gathering customer information to support continued engagement- Understands organizational objectives and makes decisions that align with Company priorities- Communicate and understand the need of the customers and suggest suitable optical solution

- Proactively contribute to creating an enjoyable team environment that fosters the sharing of suggestions, ideas, and concerns- Support team members in the daily execution of retail operations such as POS system management, stock replenishment, pricing and markdown processes, promotion of loyalty programs, and maintaining cleanliness and recovery standards.- Maintaining awareness and following policies and procedures as they relate to standard operating procedures, loss prevention and safety- Resolve customer issues and refers concerns to management where appropriate.

- Proactively engage with clients in the branch and deliver a high-quality service to optimize customer purchasing and payment process.- Maintain an in-depth knowledge of product and promotions to help explain value and build brand loyalty.- Achieve monthly and annual sales targets by utilizing in-depth, updated product knowledge, selling, and serving customers.- Resolve client needs quickly & effectively ensuring customer satisfaction

- Provide strategic input as a subject matter expert and partner with cross-functional teams, including Brand Marketing, Media, PR, Media House, Customer Care to deliver on key business objectives.- Collaborate with key internal teams (sales, marketing & product management) to develop, manage and execute all marketing campaigns.- Manage website and social media channels including monitoring engagement and developing responses.- Continually evaluate existing marketing campaigns to assess its effectiveness and identify areas of improvements.- Conduct consumer research to analyze market trends, consumer behavior, and competitive landscape, and prepare reports by collecting, analyzing, and summarizing data.

- Managing the market research portfolio in terms of supervising and managing projects.- Leading the team and managing the learning and development of the Market Research Team.- Design research methodologies based on specific business problem which can deliver measurable outcomes and provide key insights to directly benefit the organization in order to take major business decisions.- Executing all aspects of the research process from questionnaire writing and research design, field management, analysis and interpretation of results through to preparation of reports

- Ensuring high quality data by administering every stage of the project and regular field visits.- Analyzing data and preparing research reports with useful findings and recommendations.- Supervising research projects thoroughly as per client requirements.

ICC World Cup 2011

11th South Asian Games 2010