— Managed customer accounts effectively, ensuring excellent customer satisfaction and swift resolution of any arising issues.— Handled appointment scheduling and confirmations for residential, commercial, and high-priority enterprise accounts, ensuring smooth and efficient customer interactions.— Collaborated with the enterprise account manager to create and submit quotes and invoices, as well as provide estimate and invoice breakdowns on various vendor portals, ensuring timely submission for enterprise accounts.— Revamped invoices and quotes to uphold compliance standards within the Enterprise Accounts Division, ensuring precision in every detail.— Ensured accurate credit allocation for multiple account managers by precisely tagging accounts during the onboarding of new commercial clients, adding service locations to existing accounts, and creating new accounts with billing addresses and contact details, including email and phone number.— Enhanced our online reputation by promptly responding to customer reviews on Google and Yelp, strengthening brand credibility.— Made outbound calls to customers, ensuring their satisfaction and reinforcing our commitment to service excellence.— Facilitated a seamless onboarding process by ensuring field technicians received all necessary credentials, such as access to Service Titan, company apps, email, phones, and tablets, ensuring they were well-prepared from day one.

— Responsible for overseeing dispatch team and ensuring prompt technician assignments, resulting in excellent customer satisfaction.— Optimized revenue by cross-training employees on the use of Service Titan.— Spearheaded device setup and effective problem-solving strategies within technology operations.— Collaborated on scheduling with HVAC Operations Manager.— Facilitated customer installations and maintained accurate parts inventory to achieve smooth project execution.— Demonstrate commitment to excellent customer service by addressing concerns and fostering retention through strategic outbound calls.— Demonstrated consistent success in surpassing KPI targets.

Contributing Writer for influential personality Crisco Kidd. My main responsibility was writing blogs for the main website leveraging social media to boost exposure.

— Drove the effective launch of Microsoft SharePoint and Voxer Walkie Talkie Communication across Roto-Rooter's primary US franchise, managing operations at 10 branches with a workforce exceeding 250.— Customized SharePoint to develop a centralized live schedule for all 10 branches.— Maintained up-to-date records of all backup procedures for SharePoint, ensuring data integrity and availability— Ensured customer satisfaction by maintaining open communication and promptly updating customers about their service requests.— Aided in implementing Voxer Walkie Talkie Communication system, leading to a 30% reduction in interactions between technicians and dispatchers and enhancing efficiency.— Ensured branch managers were informed about job statuses, including the number of pending jobs, each technician's current assignment, and any concerns — Implemented effective strategies for planning, organizing, and managing a team of technicians resulting in surpassing sales targets.— Provided guidance and support to help call center agents achieve performance goals.

Proactive and efficient professional with extensive experience managing incoming service requests and ensuring prompt call responses for Roto-Rooter’s largest U.S. franchise, spanning 10 branches and 250+ employees. Skilled in handling high call volumes, cross-training in all call center functions, and providing essential backup support to supervisors and leads.— Managed the prompt handling of incoming service requests and achieved timely call responses for Roto-Rooter's primary U.S. franchise, which operated across 10 branches with a workforce exceeding 250 employees.— Effectively handing 90+ calls per shift and ensuring efficient scheduling of service appointments while retrieving necessary customer details.— Consistently provided exceptional performance in all call center functions, including scheduling, customer service, and technical support.— Provided critical assistance to supervisors and leads, ensuring smooth call center operations..

Creative and detail-oriented professional with a strong background in social media management, digital content production, and industry research. Proven ability to enhance audience engagement through active social media interactions and strategic content creation. Experienced in managing digital content for high-profile projects and providing valuable insights into the latest music industry trends.— Enhanced audience engagement by building relationships through active social media interactions.— Managed the digital content production for DJ Pup Dawg’s Top 30 Countdown across Instagram and Twitter, ensuring a vibrant online presence.— Created strategic visual designs to highlight the countdown and the artists involved.— Kept up with the latest music industry news and trends, providing valuable insights.— Supported Kalisha Perera by contributing to research efforts, prioritizing content relevance and factual precision.

Maintained and optimized social media presence to boost studio bookings. Provided general assistance to all teams, fostering a collaborative and team-oriented atmosphere

Creative and results-driven professional with a strong background in social media management, content marketing, and operations. Proven ability to increase social media following and engagement through strategic content planning and branded partnerships. Experienced in scheduling and promoting interviews, enhancing visibility, and driving traffic across digital platforms.— Collaborated closely with Kalisha Perera to ensure seamless day-to-day operations.— Increased Instagram following from 4,000 to 20,000 by December 2019 through a strategic content plan, including show ideas, graphic design, and branded partnerships.— Scheduled interviews for weekend radio shows, enhancing visibility through social media promotions and branded content.— Implemented an effective content marketing strategy, driving increased traffic across social media platforms.

— Actively listened to customer concerns and provided appropriate feedback, ensuring an exceptional experience.— Trained staff to deliver outstanding service and sales.— Consistently achieved success in sales, selling $10,000 in accessories over two consecutive months.— Managed top-performing stores, supervising sales and store operations.— Maintained inventory to ensure smooth operations.

— Managed the setup and breakdown of audio equipment, promotional tents, banners, and additional staging elements.— Drove engagement at promotional events by creating excitement with games and music— Interacted with station listeners, capturing and recapping events through multimedia channels including photos, video, audio, and social media.— Operated promotional vehicles for transportation to multiple events.— Assisted with content creation by developing engaging blog posts and designing graphic content for radio personalities including Kid Jay, Kalisha Perera, Diana Michelle, Mariana and several others.— Optimized content distribution and audience engagement through the use of social media management tools like Meta, Hootsuite, Buffer, and TweetDeck.

— Developed content for iHeartRadio’s San Diego Division: KSSX-FM JAM’N 95.7— Wrote articles about various dancers from different genres, including local talent.— Developed content for iHeartRadio and JAM’N 95.7’s Hip-Hop Dance Choreographies.Article Writing: Authored articles about various dancers from different genres, including local talent.Digital Content Management: Utilized bit.ly for easy sharing of posts, ensuring accessibility across social platforms.— Created new ideas to enhance site engagement and audience interaction.

— Developed and hosted ‘That Real Feel’ and ‘The Weekly Fresh,’ focusing on new music and interviews with emerging artists.— Conducted interviews with prominent artists including Kyle, Tinashe, 24hrs, Serayah, Phora, G Perico, E-40, Adriel Diaz, Prince Sole, Prada G, Myles Parrish, Kalin White, and more.— Increased audience familiarity with new urban music and news.— Ensured all links were functional and easily shareable using bit.ly, enhancing accessibility across social platforms.— Leveraged TweetDeck for effective social media management and engagement.

- Conduct in depth research into selected topics to gather source documentation and fact checked.- Researched and wrote features articles for RosecransAve.com