Thomas Ajayi Email & Phone Number

Tallinn, Harjumaa, Estonia

Provided answers to business customers' questions and complaints' on products and services.Prepared answers to the frequently asked questions for improved customers' support and experience.Trained new Customer Support hires on the products of Wise and best practices in customer service.

Tallinn, Estonia And Lagos, Nigeria.

Established the company and the agile team of designers, engineers and marketers.Led product/features prioritization, and cross-functional coordination.Defined the scope of development for new product features and existing feature improvements, including management of all backlog and project management activities.Wrote and prioritized user stories and define acceptance criteria.Established and maintained a high level of credibility with internal and external partners and investors.Analysed complex problems using data gathered from quality user research to inform the direction of the product.Defined the product metics in line with the business goals and tracked progress, assessed risks, coordinated delivery, and actively communicated contingency and mitigation plans with the team.Communicated product plans, benefits, and results to all audiences - within teams, the company, to users, and the press.

Tallinn, Estonia

Conducted research to understand the needs of the customers to assist the product managers to define new features and improve the existing ones.Onboarded customers and provide the basic trainings to enable them adopt Pipedrive solutions.Tested new and existing features with the customers to uncover bugs and report bugs to the engineers and the product team for resolution.Supported the customers to resolve issues via multiple channels such as livechat, email and telephone.

Tallinn, Estonia

Supported the Service Manager to manage the 2 biggest projects of the company successfully.Led a team of 20 team members to manage other projects within this period.Recognised as one of the top value-adders for 2 consecutive fiscal years.

Tallinn Estonia

Compared and analysed e-Governance practices across the globe.Prepared e-Governance strategy papers and recommended best practices to developing countries contributing to e-Governance projects implementation in selected countries.

Lagos, Nigeria

Recognised as the banks ambassador for electronic and mobile banking products.Led a team of 4 sales executives to acquire over 1000 new customers month on month for 3 years.Increased the electronic and mobile banking services of my branch by 20% month on month for 2 years.Worked as user and market researcher with the product team to deliver digital and traditional banking products in line with the customers needs.

Master Of Digital Transformation And Innovation, User Experience Design

Master'S Degree, E-Governance Technologies And Services

Entrepreneurship, Startup Creation And Management

Product Management

Bachelor Of Science - Bs, Biological Sciences