Thiago Fernandes Email & Phone Number

Maynooth, County Kildare, Ie

Porto, Portugal

Assist in managing the daily operations of critical banking applications, ensuring their availability and performance. Supported incident response activities, including troubleshooting and root cause analysis. Collaborated with senior team members to implement process improvements and application updates. Acted as a liaison between stakeholders and the support team, maintaining clear communication and ensuring adherence to security policies and regulatory requirements.

Lisbon, Portugal

Managed DevOps, system administration, and cloud infrastructure for a startup focused on developing an app for basketball communities. Ensured high availability and scalability of the application by automating deployment pipelines, monitoring system performance, and maintaining cloud environments. Implemented robust security measures and disaster recovery plans. Collaborated with development teams to streamline operations and improve the overall user experience. Played a key role in optimizing the app's performance and supporting its growth.

Wilmington, Delaware, United States

Provided exceptional grocery shopping services, ensuring accurate and timely fulfillment of customer orders. Communicated effectively with clients to confirm preferences, substitutions, and special requests. Demonstrated attention to detail and organizational skills by carefully selecting high-quality products and maintaining a thorough knowledge of store layouts. Managed multiple orders simultaneously while adhering to delivery schedules and maintaining a high level of customer satisfaction. Exhibited strong problem-solving abilities to address any issues that arose during the shopping and delivery process.

Philadelphia, Pennsylvania, United States

Skilled in measuring, cutting, and assembling wood and other materials, with proficiency in using hand and power tools. Experienced in interpreting blueprints and construction plans to build frameworks for walls, floors, and roofs. Knowledgeable in construction safety standards and practices, with strong mathematical skills for accurate measurements and calculations. Known for attention to detail, problem-solving abilities, and physical stamina to perform demanding tasks. Capable of working effectively as part of a construction team and managing time and resources efficiently to meet project deadlines.

Philadelphia, Pennsylvania, United States

Managed a team of mechanics responsible for maintaining a fleet of 24 trucks and 20 refrigerated trailers, ensuring optimal performance and minimal downtime. Oversaw the procurement of parts and tools, maintaining a regular stock of common items to support efficient repairs and maintenance. Coordinated routine maintenance schedules and emergency repairs, prioritizing tasks to maximize fleet availability. Implemented inventory management practices to ensure cost-effective purchasing and availability of necessary components. Fostered a collaborative and efficient team environment, providing guidance and support to mechanics. Demonstrated strong organizational and problem-solving skills, ensuring the fleet's operational readiness and reliability.

Claymont, Delaware, United States

Provided comprehensive cleaning and maintenance services for apartment building communities, focusing on common areas and individual units. Ensured high standards of cleanliness and upkeep in lobbies, hallways, and recreational facilities. Conducted move-out/move-in cleaning for new tenants, preparing units to a pristine condition. Performed handyman repairs, addressing issues such as plumbing, electrical, and general maintenance tasks to ensure tenant satisfaction and safety. Demonstrated attention to detail, strong problem-solving skills, and the ability to manage multiple tasks efficiently. Communicated effectively with property managers and tenants to address concerns and provide exceptional service.

Philadelphia, Pennsylvania, United States

Provided safe, reliable, and efficient transportation services to passengers, ensuring timely pick-ups and drop-offs. Maintained a clean and well-kept vehicle, offering a comfortable and pleasant ride experience. Demonstrated strong navigation skills and knowledge of local routes to optimize travel times. Delivered exceptional customer service, handling passenger inquiries and requests with professionalism and courtesy. Managed scheduling and logistics to maximize efficiency and meet ride demand. Exhibited excellent problem-solving skills to address any issues that arose during trips, ensuring passenger satisfaction.

Philadelphia, Pennsylvania, United States

Skilled in measuring, cutting, and assembling wood and other materials, with proficiency in using hand and power tools. Experienced in interpreting blueprints and construction plans to build frameworks for walls, floors, and roofs. Knowledgeable in construction safety standards and practices, with strong mathematical skills for accurate measurements and calculations. Known for attention to detail, problem-solving abilities, and physical stamina to perform demanding tasks. Capable of working effectively as part of a construction team and managing time and resources efficiently to meet project deadlines.

Framingham, Massachusetts, United States

During my tenure as an apprentice carpenter, I embarked on a journey to master the foundational skills of woodworking and construction. Under the mentorship of seasoned carpenters, I gained hands-on experience in measuring, cutting, and assembling various materials to construct frameworks for residential and commercial projects. I diligently followed blueprints and construction plans, ensuring precise execution while adhering to stringent safety standards. My role also involved assisting in the installation of fixtures and finishing details, contributing to the overall quality and functionality of each project. Through dedication and a strong desire to learn, I developed a solid foundation in carpentry techniques and teamwork, laying the groundwork for my continued growth in the construction industry.

Lauro De Freitas, Bahia, Brazil

Co-owned and operated a family-run Italian take away venture, collaborating closely with family members to manage all aspects of the business. Oversaw daily operations, including customer service, order management, and quality control. Implemented efficient processes for inventory management, supplier coordination, and cost control. Developed marketing strategies to attract and retain customers, enhancing the business’s local presence. Ensured a high standard of food quality and customer satisfaction, contributing to the venture's growth

Lauro De Freitas, Bahia, Brazil

Managed sales operations for a small granite sales and manufacturing company, driving revenue growth and expanding the customer base. Developed and implemented strategic sales plans, identifying new market opportunities and cultivating relationships with clients. Led and motivated the sales team, setting targets and providing training to enhance performance. Coordinated with production to ensure timely delivery and high-quality products. Analyzed sales data and market trends to inform decision-making and optimize sales strategies. Successfully increased sales and improved customer satisfaction through personalized service and effective communication.

Queenstown, New Zealand

Assisted in managing the daily operations of an electronics retail store, supporting the Store Manager in driving sales and ensuring a high level of customer satisfaction. Supervised and trained sales associates, fostering a positive work environment and enhancing team performance. Oversaw inventory management, including stock replenishment and organization, to ensure product availability and store readiness. Implemented merchandising strategies to optimize product displays and enhance the customer shopping experience. Handled customer inquiries and resolved issues promptly, maintaining a strong focus on service excellence. Assisted in analyzing sales data and performance metrics to identify opportunities for growth and improvement. Ensured compliance with company policies and procedures, contributing to the overall efficiency and success of the store.

Greymouth, New Zealand

Assisted in managing the daily operations of an electronics retail store, supporting the Store Manager in driving sales and ensuring a high level of customer satisfaction. Supervised and trained sales associates, fostering a positive work environment and enhancing team performance. Oversaw inventory management, including stock replenishment and organization, to ensure product availability and store readiness. Implemented merchandising strategies to optimize product displays and enhance the customer shopping experience. Handled customer inquiries and resolved issues promptly, maintaining a strong focus on service excellence. Assisted in analyzing sales data and performance metrics to identify opportunities for growth and improvement. Ensured compliance with company policies and procedures, contributing to the overall efficiency and success of the store.

Queenstown, New Zealand

Performed nightly auditing duties for a hotel, ensuring accuracy in financial transactions and guest billing. Verified the completeness and correctness of daily reports and reconciled revenues, ensuring compliance with accounting standards. Handled guest inquiries and issues during the night shift, providing exceptional customer serviceand resolving concerns promptly. Managed front desk operations, including check-ins, check-outs, and reservations, maintaining a welcoming atmosphere for arriving and departing guests. Implemented security procedures and monitored hotel premisesto ensure guest safety and property protection. Collaborated with daytime staff to communicate important information and ensure smooth transitions between shifts.

Queenstown, New Zealand

Led and supervised all aspects of the operations in an electronics retail store, ensuring exceptional customer service, sales performance, and operational efficiency. Managed a team of sales associates and support staff, providing coaching, training, and performance evaluations to foster a productive and motivated work environment. Oversaw inventory management, including ordering, receiving, and maintaining stock levels to meet customer demand and sales targets. Developed and implemented effective sales strategies and promotional campaigns to drive revenue growth. Monitored store profitability and expenses, analyzing financial reports to make data-driven decisions for business improvement. Handled escalated customer issues and inquiries, resolving them promptly to maintain customer satisfaction and loyalty. Maintained store appearance and merchandising standards to enhance the overall shopping experience for customers. Ensured compliance with company policies, procedures, and safety regulations to uphold a safe and productive workplace.

Queenstown, New Zealand

Assisted in managing the daily operations of an electronics retail store, supporting the Store Manager in driving sales and ensuring a high level of customer satisfaction. Supervised and trained sales associates, fostering a positive work environment and enhancing team performance. Oversaw inventory management, including stock replenishment and organization, to ensure product availability and store readiness. Implemented merchandising strategies to optimize product displays and enhance the customer shopping experience. Handled customer inquiries and resolved issues promptly, maintaining a strong focus on service excellence. Assisted in analyzing sales data and performance metrics to identify opportunities for growth and improvement. Ensured compliance with company policies and procedures, contributing to the overall efficiency and success of the store.

Queenstown, New Zealand

Specialized in Vodafone, Telecom, and 2degrees mobile products and services, providing expert advice and personalized solutions to customers. Assisted customers in selecting mobile plans, devices, and accessories to suit their needs and preferences. Maintained up-to-date knowledge of the latest mobile technology trends, promotions, and product features. Demonstrated excellent sales skills, achieving targets and driving revenue growth. Ensured high levels of customer satisfaction through exceptional service, effective communication, and prompt resolution of inquiries and issues. Collaborated with team members to maintain an organized and visually appealing sales floor, and participated in regular training to stay informed about new products and services.

Queenstown, New Zealand

Provided exceptional customer service and product knowledge in an electronics retail environment, assisting customers in selecting the right products to meet their needs. Demonstrated expertise in various electronics, including smartphones, laptops, home entertainment systems, and accessories. Engaged with customers to understand their requirements, offering tailored recommendations and solutions. Maintained a well-organized and visually appealing sales floor, ensuring product displays were attractive and up-to-date. Achieved and exceeded sales targets through effective communication, persuasive selling techniques, and a strong understanding of current promotions and deals. Handled transactions accurately and efficiently, while resolving customer inquiries and issues promptly to ensure a positive shopping experience.

Queenstown, Otago, New Zealand

Crafted high-quality pizza dough to Pizza Hut's exacting standards, ensuring consistency and freshness in every batch. Adhered strictly to recipes and procedures to maintain product quality and taste. Operated dough preparation equipment safely and efficiently, while maintaining cleanliness and sanitation standards. Contributed to the smooth operation of the kitchen by preparing dough in advance to meet daily production demands. Collaborated with kitchen team members to ensure timely preparation and availability of dough for pizza assembly. Implemented quality control measures to uphold Pizza Hut's reputation for delicious and reliable pizza crusts.

Salvador, Bahia, Brazil

Collaborated on the development of a cutting-edge framework for the call center industry using C#, contributing to various aspects of the project lifecycle from design to implementation. Assisted in writing clean, efficient code and implementing best practices in software development. Participated in team meetings to brainstorm solutions, troubleshoot issues, and optimize performance. Gained hands-on experience with .NET technologies, frameworks, and tools, while adhering to project timelines and quality standards.

Lauro De Freitas, Bahia, Brazil

Supported the Oracle database administration team in daily operations, gaining hands-on experience in database maintenance, troubleshooting, and optimization tasks. Assisted in performing database backups, recoveries, and data migrations under supervision. Participated in database performance tuning activities, including SQL query optimization and index management. Contributed to database security initiatives by assisting in implementing access controls and encryption measures. Learned to monitor and maintain database health and integrity through regular checks and audits. Collaborated with senior DBAs and developers to support database-related projects and initiatives, gaining exposure to database design and schema modifications. Documented processes, procedures, and troubleshooting steps to contribute to the knowledge base and facilitate future operations.

Bachelor'S Degree, Computer Science, Incomplete

High School Diploma, Higher Education/Higher Education Administration