Toban Allison Email & Phone Number

Toronto, Ontario, Canada

Toronto, Canada Area

Baku, Azerbaijan

London, United Kingdom

• Managed team of 130 volunteer and paid staff who delivered front-line customer service to members of the International Olympic Committee, VIPs, visiting dignitaries, heads of state and guests from 204 countries at five.
• Planned and mapped client paths, and developed guest messaging, leveraging wayfinding assets to provide clear, direct access to multiple public and Games-specific transit modes.
• Oversaw all aspects of guest movements to and from venue to transportation, including on-the-ground adjustment of messaging and wayfinding to facilitate ease of access and maintain brand consistency.
• Consulted extensively with venue staff, Transport for London and others through twice-daily briefings. Continually adapted staffing plans, client paths and use of venue assets to satisfy changing needs and maintain.
• Content managed volunteer training workbooks and presentations. Facilitated both classroom and venue training to volunteers responsible for the delivery of public information and other guest services across multiple.

Toronto, Canada Area

• Writer of monthly client-facing publication recognized with two J.D. Power and Associates marketing awards.
• Responsible for both developing and executing marketing and communications plans and overseeing multiple ongoing communications projects from conception through completion.
• Filmed, voiced and edited instructional videos for online trading software.
• Wrote for company websites and social media channels and assisted in the development of marketing and advertising campaigns across print and digital platforms.

Vancouver, Canada Area

• Content managed comprehensive training program delivered to over 5000 Olympic and Paralympic volunteers in the event services/spectator experience function.
• Led the writing, proofing, and design of over 80 unique manuals (5000+ copies), 50 PowerPoint presentations, 30 event guides and three online learning courses.
• Interfaced with venue management and wayfinding teams to ensure volunteer messaging accurately reflected venue plans.
• Assisted public information team in delivering messaging to an audience of two million international spectators through print/online publications, signage and wayfinding, public address messaging and information booths.

Vancouver, Canada Area

• Conceived, wrote, produced and voiced an audio podcast covering the 2007 National Hockey League Stanley Cup Playoffs, which became the most listened to podcast across the NHL’s 30 member clubs.
• Wrote, edited and formatted website articles including daily team news, feature articles and post-game summaries.
• Compiled video content and edited highlight packages featured on canucks.com throughout the 2006–2007 NHL season.