Tom Begley Email & Phone Number

Duluth, Mn, Us

Supported the COO in steering a global Operations department of 1,200+ employees, overseeing a $600M+ annual P&L and managing 11,000+ hotel rooms across 10 countries and 250+ buildings. Contributed to strategic decision-making, led regular management check-ins, crafted communication plans, and acted as a trusted advisor on sensitive issues. Designed and implemented a Weekly Business Review process to enhance guest experience, utilizing AI-driven root cause analysis and structured team engagement. Improved company CSAT from 4.20 in October 2023 to 4.35 in December 2023, elevating customer satisfaction to 12% above industry benchmarks.Championed department-wide communications, including monthly manager all hands (200 attendees), directors all hands (50 attendees), and weekly manager newsletter (250+ recipients) by identifying priority topics, coordinating with speakers, leading all hands calls, and evaluating efficacy of existing communication structures. Created monthly ELT and Board communications with OKR updates and business metrics, highlighting department performance, priorities, and challenges. Achieved an 80% OKR completion rate, aligning quarterly goals with organizational objectives.Planned and facilitated 3x/year virtual and in-person offsites for senior cross-functional VPs (8-20 attendees) to engage with business priorities and develop strategy roadmaps. Led multiple high-priority projects each month, addressing urgent operational issues through extensive cross-functional coordination and communication with leadership. Notably, reduced offline room nights by 11%, increasing monetizable opportunities and generating additional revenue.Led department-wide collaboration to boost effectiveness by refining strategy across six sub-teams, promoting best practice sharing among frontline teams, monitoring team morale, and engaging with cross-functional leaders to drive informed decision-making.

Promoted from Operations Manager - Market Execution in Sep 2021Collaborated cross-functionally to streamline the quarterly collection and optimization of key budgeting metrics—including headcount, operating expenses (OPEX), and OKRs from Operations teams and delivering actionable insights that improved alignment, boosted efficiency, and supported strategic clarity across a $450M P&L.Centralized communications for 30+ city teams, delivering key updates to 200+ leaders via weekly newsletters, monthly calls, and ad-hoc messages, ensuring efficient and effective information flow across the organization.Initiated and led multiple monthly task forces across 30 North American cities to drive best practice adoption, monitor progress, and update senior leadership, reducing recovery costs and minimizing revenue impact.Built and refined models to facilitate consistent, systematic decision-making and obtain senior leadership alignment on strategic efforts such as city G&A staffing structure, unique market paths to profitability, revenue concern escalations, and tracking new openings. Orchestrated weekly operational cadence for 6 North America Operations VPs, setting agendas, aligning priorities, and facilitating cross-functional collaboration. Served as key liaison between market operations leadership and organization-wide initiatives.Led a 4-person team to implement frontline operational changes across 200+ hotels in North America, including the successful, on-time installation of large-format bathroom consumables in over 9,000 rooms, driving efficiency and standardization.

Washington D.C. Metro Area

Collaborated with over 15 internal and external stakeholders, including design teams, paint vendors, moving companies, photographers, and city regulators, to complete more than 200 fully designed and furnished apartments on time and within budget.Developed and managed processes for handling over 100 items per apartment, including coordinating transfers across three warehouses, ordering unique items for each unit, modeling consumable usage rates for monthly ordering, and overseeing an external laundry vendor.Hired and managed an operations team to develop operational processes, coordinated new apartment onboardings, interfaced with 20+ vendors and city regulators, and responded to guest concerns 24/7.Built, distributed, and produced reports using 5 unique, internal cross-functional tools and processes to enhance operational efficiency, identify and relay best practices, and capture metrics to determine effectiveness across 37 teams and cities.

Designed 3 strategic programs to increase employee retention and motivation by improving hotel employee recruitment, mobility, and language skills. Interfaced with a hotel in China both remotely and in-person to identify client needs and develop applicable solutions, resulting in an on-time presentation of developed solutions to the Hotel General Manager.Identified recommendations in 3 areas to shift hotel employee capabilities to compete successfully against incoming global brands in the rapidly growing hospitality industry in Shenzhen.

Washington D.C. Metro Area

Executed a 1-year, $40M nuclear power plant maintenance project on an aircraft carrier involving 11 departments, achieving on-time and on-budget deliveryLed a 30-person, 3-year cross-organizational task force to resolve nuclear component technical issues, ensuring new aircraft carrier construction stayed on schedule without reducing ship capabilitiesManaged a $1.65B portfolio for the design, manufacture, and operation of critical nuclear plant equipment, securing on-time delivery for aircraft carriers.Instructed 150 commanding officers for aircraft carriers and submarines on nuclear component design and operational features, resulting in a 100% pass rate on the pre-command examOversaw a yearly monitoring program for over 300 mission-critical components across the fleet, resolving over 70 potential issues before they impacted ship performance.

B.S., Mechanical Engineering

Master Of Business Administration (M.B.A.), Certificate Of Management Leadership