Tobi Akingboye Email & Phone Number

Lagos, La, Ng

Lagos State, Nigeria

• To conduct daily review of benefits applications that are submitted to BASS for accuracy of computation done, completeness submitted and ensure eligibility based on business and regulatory policies and framework • To follow up daily with resolution of observed/ identified issues benefits application such as engagement with Admin for ack copies, engagement with consultant/ legal team for death certificate and LOA verification• Engage the branch to resolve observed exceptions/ where issue is booked on the database for immediate resolution• File client benefits applications via applicable platforms daily / follow up with required signatories for sign off of payment approval schedules and update the required statuses on the database• Follow through/ track all data recapture related issues for benefits application to ensure timely resolution and application processing• Prompt escalation of all MDUs relating customer benefit applications• To treat all customer related transactions associated with benefits application processing such as, movement of funds into appropriate funds, VoluntaryContribution Augmentation etc.• Ensure timely daily/ periodic engagements with customers for the pending benefitsapplications either through emails/text/calls and ensure to update the statuses (including interactions) on the database of all actions taken -Follow up withstakeholders for all pending benefits approval beyond approved timelines• Initiate, make necessary monetary provisions/ payments within the agreedtimelines for the verification of LOA and death certificate verification• Render daily/ periodic report of benefits applications that are reviewed but cannotbe filed/ processed• Provide feedback on all enquiries from partner units within 24hrs (and engageappropriately where extended time is required)• Handle any other ad hoc tasks assigned as appropriate• Archive all reviewed/ processed Mortgage application documents within agreedtimeline.

● Formulated and implemented quality assurance policies and procedures to ensure product quality meets company standards and regulatory requirements.● Carried out regular inspections and tests on raw materials, in-process products, and finished goods to identify defects or deviations from quality standards.● Collaborated with production teams to address quality issues and implement corrective actions to prevent reoccurrence.● Monitored production processes to ensure adherence to quality specifications and making recommendations for process improvements.● Analyzed data from quality tests to identify trends, areas for improvement, and opportunities to optimize quality processes.● Participated in audits and inspections to ensure compliance with quality management systems and industry regulations.Investigated customer complaints related to quality issues and proposing solutions to prevent future occurrences.

Bachelor Of Science - Bs, Pharmacology

High School Diploma