Tobi Kayode, Gnim Email & Phone Number

Membership Status Oversight:Regularly conducted call-overs of membership status across multiple branches to ensure accuracy and completeness of membership records.Implemented strategies to streamline membership management processes and enhance customer satisfaction.Daily Sales Reporting using ICG Software:Utilized ICG software tools to generate and review daily sales reports across various branches.Ensured timely and accurate reporting of sales data, facilitating informed decision-making by management.Payment Analysis and Exception Handling:Prepared detailed payment analysis reports based on daily sales reports, identifying discrepancies and exceptions using ICG software tools.Implemented corrective actions to address payment discrepancies and improve financial integrity.Report Follow-up and Analysis:Proactively followed up on generated reports, ensuring timely resolution of issues and discrepancies.Conducted in-depth analysis of reports for assurance purposes, providing valuable insights to management for strategic decision-making.Physical Stock Count Management:Conducted physical stock counts of products across various branches to verify inventory levels and reconcile discrepancies.Implemented inventory control measures to minimize stock losses and optimize stock management processes.Ad Hoc Assignments from Head of Internal Control:Completed any additional tasks assigned by the Head of Internal Control, demonstrating flexibility and commitment to organizational objectives.Collaborated with colleagues to ensure timely completion of ad hoc assignments while maintaining high-quality standards.These achievements and core operations showcase the dedication and expertise at I-Fitness Centre Limited in maintaining operational efficiency, financial integrity, and customer satisfaction across multiple branches.

Transaction Processing Assistance:Assist customers in processing various transactions such as deposits, withdrawals, payments, and fund transfers.Resolve customer complaints or account discrepancies promptly and efficiently to ensure customer satisfaction.Product and Service Information:Inform customers about the range of bank products and services available to meet their financial needs.Educate customers on the features, benefits, and terms associated with different banking products and services.Transaction Tracking and Reporting:Track, record, and store information related to customer transactions, bank supplies, and customer interactions.Ensure accuracy and completeness of transaction records and reports to maintain regulatory compliance.Cash Drawer Management:Maintain and balance cash drawers to ensure accurate accounting of funds.Reconcile discrepancies in cash drawer balances and resolve any issues in accordance with bank policies and procedures.Cash Handling and Security:Package cash securely for storage in cash drawers or the bank vault, following established security protocols.Handle currency, transactions, and confidential customer information with utmost responsibility and discretion.Software Utilization:Utilize banking software systems to track and manage customer information, transactions, and generate reports as needed.Ensure proficiency in using software tools to enhance efficiency and accuracy in daily operations.Compliance with Regulations:Adhere to all bank financial and security regulations, as well as internal policies and procedures.Maintain awareness of regulatory updates and changes to ensure compliance in all customer interactions and transactions.By fulfilling these roles and responsibilities effectively at First Bank, playing a crucial role in delivering exceptional service, maintaining operational efficiency, and upholding regulatory compliance within the banking environment.

Prompt and Efficient Customer Service:Greet customers with a warm and welcoming demeanor.Listen attentively to their inquiries and concerns, demonstrating empathy and understanding.Provide accurate and timely responses to their questions or issues, ensuring satisfaction with the resolution.Product Knowledge and Account Opening Requirements:Maintain a thorough understanding of the bank's products and services.Educate customers on the features, benefits, and requirements associated with various accounts and banking products.Guide customers through the account opening process, explaining necessary documentation and procedures.Handling E-Product and Cheque Book Requests:Process customers' requests for e-products such as online banking, mobile banking, and cheque books efficiently.Ensure that customers understand how to use these electronic channels effectively for their banking needs.Address any concerns or questions they may have regarding e-products or cheque book requests.Promoting E-Channel Products:Actively engage customers in discussions about the bank's electronic channel products, such as FirstMonie, mobile banking, and internet banking.Highlight the convenience and benefits of using these alternative channels to conduct banking transactions.Encourage customers to enroll in and utilize e-channel products to reduce congestion in the banking hall and enhance accessibility to their funds.Assisting Customers with Alternative Channel Platforms:Provide personalized assistance to customers in navigating and operating alternative channel platforms, such as setting up online banking accounts or conducting transactions through mobile banking apps.Offer step-by-step guidance and troubleshooting support to ensure customers feel confident using electronic banking channels.By contributing to delivering a seamless and satisfying banking experience for customers while promoting the adoption of electronic channels to enhance efficiency and convenience.

Ikeja, Lagos, Nigeria

Attending to 250+ Live Chats Daily:Prioritize chats based on urgency and handle multiple conversations simultaneously.Respond promptly to inquiries, providing accurate information and assistance.Attending to Inbound and Outbound Calls:Answer incoming calls promptly, addressing customer inquiries or concerns professionally.Make outbound calls to follow up on inquiries, resolve issues or provide updates as necessary.Ensuring Quality Live Chat with Customers:Maintain a polite and professional tone in all interactions.Offer personalized assistance tailored to each customer's needs.Use clear and concise language to convey information effectively.Ensuring Customer Satisfaction:Actively listen to customers to understand their needs and concerns.Take ownership of issues and follow through until resolution.Request feedback from customers to gauge satisfaction levels and identify areas for improvement.Resolving Payment Complaints:Investigate payment complaints thoroughly to identify root causes.Offer solutions or alternatives to address payment issues promptly.Follow up with customers to ensure their concerns are resolved satisfactorily.Escalation of Issues to Appropriate Departments:Identify issues that require escalation to specialized departments for resolution.Provide comprehensive information when escalating issues to facilitate faster resolution.Follow up with customers to communicate progress on escalated matters.Resolving Customer Complaints and Issues:Listen attentively to customer complaints, acknowledging their concerns.Apologize for any inconvenience caused and take proactive steps to resolve the issue.Communicate clearly with customers throughout the resolution process to manage expectations.Responding Quickly to Situations:Prioritize urgent matters and respond promptly to critical situations.Communicate any delays or expected wait times to customers transparently.Keep customers informed of progress until the issue is resolved.

Abeokuta South, Ogun, Nigeria

Graduate Support Staff (NYSC) at Ministry of finance, Oke-Mosan Abeokuta Central Department of Statistics (CDS)• Provided optimal service to the Director of Administrative and Supplies with statistics of good items in various local governments.• Assisted in tallying and calculation of manpower statistics proforma of staff.• Used critical thinking to break down problems, evaluate solutions and make decisions.• Developed team communications and information and for meetings.• Identified issues, analyzed information and provided solutions to problems• Monitored all company inventory to ensure stock levels and databases were updated

Shipping, Customer Clearing and Forwarding Agent Import and Exports

Taught Business Studies, Commerce and Marketing

Bachelor'S Degree, Banking And Finance

Activities and Societies: My involvement in FESSU Baba Ekiti and also served as the Assistant Class Representative for NABAFS. These.

Diploma, Banking And Finance