Tobias Curl work email
- Valid
- Valid
- Valid
Tobias Curl personal email
Tobias Curl phone numbers
With over 10 years of experience as a Director in Customer Experience and Operations, I've helped luxury startups in industries ranging from fashion to tech optimize their processes and deliver exceptional customer journeys. My approach combines customized automation with AI to solve high-priority business challenges quickly and efficiently.
Next Phase Consulting
-
Consultant | Fractional Leader | Hired Gun | Business Optimizer | Startup GeneralistNext Phase ConsultingWalnut Creek, Ca, Us
-
Consultant | Fractional Leader | Hired GunNext Phase Consulting Nov 2023 - PresentCalifornia, United StatesEnhancing every touchpoint of the customer journey to increase retention, engagement, and satisfaction. Leveraging technology to automate routine tasks, increase accuracy, and ensure flexibility as your business evolves. Implementing streamlined workflows that improve efficiency, reduce operational costs, and support scalable growth.
-
Director Of CxFellow Jul 2022 - Nov 2023San Francisco Bay Area• Led customer focused AI/self-service implementation and logic building for comprehensive troubleshooting and educational benefits which reduced overhead, improved customer interactions, and heavily reduced discounts, refunds, and returns.• Developed reporting dashboards for tracking customer insights and productivity, resulting in improved quality. • Significantly reduced internal and offshore operations costs and enhanced accountability through omni-channel data-driven enhancements.• Deployed real-time analytics that enhanced cross-departmental efficiency by providing key insights.• Implemented strategies for improved warranty claims and customer outcomes along with improved QA from manufacturers. -
Senior Director Of Mx (Remote)Firstleaf Apr 2020 - Jul 2022Napa, California, United States• Stabilized 450% growth for leading wine club by initiating data-driven overhaul of customer service and operations.• Launched new strategic sales vertical and improved process efficiencies, substantially boosting financial performance.• Insights and initiatives led to sales over 200% of costs within 1.5 months and a 40% increase in monthly sales.• Led AI and self-service implementation and logic building to build educational benefits and reduce overhead.• Acquired 1K five-star reviews in six months and improved customer satisfaction levels above 91% through VOC.• Led adjustment revisions to vendor contracts to mitigate growth and enhance procurement.• Increased membership/subscription retention by 25% and improved LTV. -
Associate Director Of Ecommerce - ReturnsThe Realreal Aug 2018 - Apr 2020San Francisco, Ca• Led supply chain and returns optimization initiatives for 3 warehouses on both coasts.• Improved logistics, ROI, and customer satisfaction for startup to public enterprise through data-driven strategies.• Reduced warehouse unit economic costs by 50%, standardizing processes and elevating delivery SLAs.• Instrumental in vendor management and adjustments to contracts. -
Director Of OperationsWineshop At Home Jul 2015 - Dec 2017Napa, California• Managed multiple operational departments, achieving consistent annual cost reduction through operational efficiency.• Led two high-performing teams that managed the customer experience while utilizing data to anticipate trends and capitalize on upsell opportunities.• Initiated data-driven overhaul of customer service and operations for improved unit economics and to ensure compliance. • Enhanced operational procedures and coherence across departments, boosting satisfaction, loyalty, and retention.
-
Workforce Management AnalystWells Fargo Oct 2004 - Dec 2012• Progressed through increasingly responsible roles to lead two high-performing teams of 50 full-time employees in financial services and employee development.• Utilized data analysis expertise to anticipate seasonal trends and capitalize on upsell opportunities.• Oversaw daily operations in two call centers with over 100 employees each to improve performance, attendance and punctuality, adapting to developing business needs.
Tobias Curl Skills
Frequently Asked Questions about Tobias Curl
What company does Tobias Curl work for?
Tobias Curl works for Next Phase Consulting
What is Tobias Curl's role at the current company?
Tobias Curl's current role is Consultant | Fractional Leader | Hired Gun | Business Optimizer | Startup Generalist.
What is Tobias Curl's email address?
Tobias Curl's email address is to****@****ill.com
What is Tobias Curl's direct phone number?
Tobias Curl's direct phone number is +170725*****
What skills is Tobias Curl known for?
Tobias Curl has skills like Sdlc, Banking, Business Analysis, Customer Service, Process Improvement, Requirements Analysis, Microsoft Office, Analysis, Testing, Call Centers, Call Center Development, Call Center Administration.
Not the Tobias Curl you were looking for?
-
Tobias Curl
United States1wellsfargo.com
Free Chrome Extension
Find emails, phones & company data instantly
Aero Online
Your AI prospecting assistant
Select data to include:
0 records × $0.02 per record
Download 750 million emails and 100 million phone numbers
Access emails and phone numbers of over 750 million business users. Instantly download verified profiles using 20+ filters, including location, job title, company, function, and industry.
Start your free trial