• Project Management: Developing and implementing project roadmaps and milestones, and leading key stakeholder engagement for multiple clients around Europe and America.• Provide day-to-day support for the JDE EnterpriseOne 9.2 System and Oracle Orchestrator.• Developing in JAVA, Groovy, and SQL.• Power Automate and Power Apps developer.• Delivering extraordinary experiences to our clients.

• Developing, modifying, and maintaining assigned software.• Analyzing user requirements or needs and performing design, implementation, installation, and training related to new software developed and/or acquired.• Testing and updating software to keep them optimized.• Analyzing bugs and solving them, mainly in SQL Server.

• Online and face-to-face customer support. • Credit analysis due to authorizing and evaluating overdrafts, loans, and credit cards.• Collecting and analyzing customer feedback to identify trends, patterns, and insights.• Monitoring customer satisfaction and loyalty.

• Website and software application designing, building, or maintaining.• Directing and performing Website updates.

• Providing online support to marketplace users.• Collecting user feedback to analyze data based on CX metrics.• Creating reports and dashboards to present customer insights, key performance indicators, and recommendations to stakeholders for informed decision-making.• Recommending and implementing CX improvements: Suggesting and implementing initiatives, processes, or system enhancements to improve the overall customer experience.