Tobie J Miller Email and Phone Number

*Review data for proper coding, acceptable turnaround and timely delivery to ensure payment of products and services*Manage financial forecast of products and services by developing weekly, monthly and quarterly reports*Troubleshoot clinic software and hardware issues*Streamline proper flow between administration and clinicians*Develop office expense reports*Oversee orders from purchase to receipt*Monitor physical inventory and track restock purchasing*Initiate order returns and cancellations*HIPAA Compliance

*Screen switchboard calls, assure problem resolution and customer care*EFT/IT help desk resolutions*Desktop setup and maintenance*Establish and maintain procedure manuals*Training of incoming and established personnel*Manage item processing team*Purchasing/outsourcing consultant of operations processes*Adherence to regulations for record retention and destruction

*EFT/IT call center representative*Assisted customers of all experience levels with EFT/IT solutions*De-escalated customer concerns, assuring timely resolution with accurate fielding