Product Manager, Digital Channels & Data Analytics
• Product Strategy and Visiono Defined product roadmaps for corporate banking digital channels serving over 15,000 CCIB clients across 12 markets, ensuring alignment with both market demands and business goals.o Spearheaded product vision sessions to prioritize data analytics tools and improve overall product competitiveness, leading to a 20% increase in platform utilization.• Stakeholder Managemento Managed stakeholder relationships across diverse geographies, ensuring consistent communication with B2B partners, internal teams, and senior executives.o Worked closely with engineering teams to resolve product challenges and meet customer requirements efficiently.• User Experience (UX) and Customer Insightso Integrated customer feedback loops into product development, identifying pain points and enhancing digital products accordingly, which led to a 35% reduction in support tickets.o Used WalkMe Insights to optimize user journeys, enhancing overall product usability and driving customer satisfaction.• Product Development and Lifecycle Managemento Managed the lifecycle of an AI-powered chatbot, from ideation to launch, achieving a 35% reduction in support ticket volume and improving customer engagement.o Launched 3 dashboard integration products, providing users with real-time visibility into their transaction flows.• Agile and Scrum Leadershipo Played a key role in Agile ceremonies, leading sprints that focused on delivering customer-centric features across multiple banking modules.o Prioritized backlogs to address urgent regulatory changes and user needs, ensuring compliance and user satisfaction.• Data-Driven Decision Makingo Leveraged Tableau dashboards to integrate client-specific data, enabling real-time decision-making for banking clients across multiple countries.o Used advanced analytics to track product performance, resulting in a 15% increase in adoption rates through data-driven refinements.