Bringing the best products and services of industrial wireless network solutions to our international customers and support them in design, installation, and support for their applications.Reliable and fast enough for safety applications. Far-reaching for up to 1.8+ miles distances. Cost efficient to retrofit your existing machine park.

Professional Services & Customer Support- Building bridges from sales via implementation to operations- Supporting our customers in the way to avoid cabling- From system integrators to OEMs- In DACH and beyond

- Providing workshops, technical concept creation and contract management for SaaS solutions- Performing requirement analysis, technology consulting and project lead in customised projects- Designing, planning and execution of live presentations, world-leading trade fairs and international events- Contribute in agile product development in close coordination with stakeholders, PM/PO and development- Expansion and steering of external business and development partners for customised projects and scaling- Designing a sales funnel, incl. processes to track and report to the general management

- Building a scalable and efficient service structure in Europe, USA and Japan- Expansion and steering of external service provider for 1st level support- Consolidation of standards and performing of transition processes- Transferring new software products and -projects into the support- Active participation in the service strategy and its billable service offerings to fulfil the vision of a profitable service organisation

- Member of the change advisory board and QA of customer disaster & recovery documents- Design und conception of security infrastructures and its implementation- Steering the service quality according to the given SLAs and budget- Assisting operational support for the international sites, incl. representing the service manager onsite

- Installation and implementation of cross-vendor UC solutions- Sales support in offer management and tender preparation- Architectural co-responsibility, planning and execution of workshops- Project planning of roll outs and managing technical project phases

- Implementation, operation and support of international telecommunication solutions- Planning, installation and support of data centres for centralised and hosted PBX solutions- Providing presentations in coordination with the manufacturers and escalate possible issues- Technical supervision of six team members, incl. capacity planning

Main tasks:• Technical support for large customers in their ICT sector, including 24/7 on-call customer support per remote and on-site • Planning and coordination of external subcontractors in field service• Monitoring the quality of service in compliance with the committed service level agreements• Review of service offerings for economic viability and feasibility in Hosted PBX • Participation in the design and implementation of complex, individual telecommunications solutions, including international

Apprenticeship for IT specialist, specializing in system integration