Tobin Mcdowell Email & Phone Number

Austin, Texas, United States

Austin, Texas Area

• Lead and manage all aspects of the Technology Department, including support for desktops, phones, printers, hardware/software, network and data servers along with the ticketing system for 70 employees and 200.
• Oversee the implementation/management of highly complex technical projects, including planning, monitoring and managing activities of each phase from initiation through requirements gathering, functional and technical.
• Research and make valuable recommendations for new hardware and software, along with overseeing installation and upgrades
• Provide technical review of system configurations to ensure viability of system performance
• Supervise technical support staff; collaborate with team on the planning, coordination, troubleshooting and maintenance of IT issues from start to finish; delegate assignments; prepare and submit fix-it timetables
• Develop and deliver IT development/training for the team and end users

Austin, Texas Area

• Demonstrated exemplary leadership in directing seven (7) PCP-owned and satellite offices across Texas, including Dallas, San Antonio, Houston, Austin, and El Paso to name a few
• Ensured process of service was completed smoothly, timely and successfully according to the timeframe of attempts
• Managed a team of 85, leveraged in-depth knowledge of the business, customers, processes and field operations
• Led overall strategic direction, growth of sales and new business development initiatives
• Continuously analyzed operations to better improve procedures with solutions and recommendations
• Increased productivity by coaching and assessing career potential while enhancing existing skills to prepare for future roles

Austin, Texas Area

• Challenged with taking on the operations of this branch, building into a very healthy and profitable business
• Interviewed, hired, managed, and trained a team of four (4), supervising the process service as well as billing, A/P, A/R, sales, routing and independent contractors; delegated responsibilities, evaluated performance.
• Identified operational issues, broke down barriers and processes, formed hypotheses, synthesized conclusions, developed action plans and implemented new processes that accelerated results for improved business.
• Led overall strategic direction, growth of sales and new business development initiatives by training team on how to conduct impressive presentations that increased productivity and opportunities month-over-month
• Built a world-class culture from the perspective of driving results and innovation as the business increased as well as monitored trends and fluctuations in the market
• Fabricated vibrant team relations by providing group learning, affable feedback and communicating through touch-base conversations and training sessions, which helped team grow within PCP’s culture

Dallas/Fort Worth Area

• Managed court runners and independent contractors (process servers) and that all citations and subpoenas issued by the court were distributed and monitored according to PCP’s timeframe of attempts

Dallas/Fort Worth Area

• Ensured proper filing and retrieving of legal document with the District Clerk, County Clerk and the Justice of the