Tobin Mcdowell Email & Phone Number

Austin, Texas, United States

Austin, Texas Area

• Lead and manage all aspects of the Technology Department, including support for desktops, phones, printers, hardware/software, network and data servers along with the ticketing system for 70 employees and 200 independent contractors in the field • Oversee the implementation/management of highly complex technical projects, including planning, monitoring and managing activities of each phase from initiation through requirements gathering, functional and technical design; testing, deployment, post implementation training and close out• Research and make valuable recommendations for new hardware and software, along with overseeing installation and upgrades• Provide technical review of system configurations to ensure viability of system performance• Supervise technical support staff; collaborate with team on the planning, coordination, troubleshooting and maintenance of IT issues from start to finish; delegate assignments; prepare and submit fix-it timetables • Develop and deliver IT development/training for the team and end users• Order needed supplies, parts and equipment prior to start of each project, ensuring deliveries are on time• Recommend software design changes and enhancements for improved systems performance• Perform root cause analysis: extensive custom software debugging to find the root cause of software issues. I identify potential fixes and relate them to Software engineers or perform custom programming for fixes

Austin, Texas Area

• Demonstrated exemplary leadership in directing seven (7) PCP-owned and satellite offices across Texas, including Dallas, San Antonio, Houston, Austin, and El Paso to name a few• Ensured process of service was completed smoothly, timely and successfully according to the timeframe of attempts• Managed a team of 85, leveraged in-depth knowledge of the business, customers, processes and field operations • Led overall strategic direction, growth of sales and new business development initiatives • Continuously analyzed operations to better improve procedures with solutions and recommendations• Increased productivity by coaching and assessing career potential while enhancing existing skills to prepare for future roles• Kept an eye on the horizon and strategically reviewed future business through analyzing trends and metrics in order to make informed and well-thought-out decisions on how to move forward while providing guidance that maximized bottom line performance • Set-up and maintained hardware needed for operational software and training for General Managers statewide

Austin, Texas Area

• Challenged with taking on the operations of this branch, building into a very healthy and profitable business• Interviewed, hired, managed, and trained a team of four (4), supervising the process service as well as billing, A/P, A/R, sales, routing and independent contractors; delegated responsibilities, evaluated performance and mediated conflicts• Identified operational issues, broke down barriers and processes, formed hypotheses, synthesized conclusions, developed action plans and implemented new processes that accelerated results for improved business performance and optimization• Led overall strategic direction, growth of sales and new business development initiatives by training team on how to conduct impressive presentations that increased productivity and opportunities month-over-month • Built a world-class culture from the perspective of driving results and innovation as the business increased as well as monitored trends and fluctuations in the market • Fabricated vibrant team relations by providing group learning, affable feedback and communicating through touch-base conversations and training sessions, which helped team grow within PCP’s culture• Directed operations; drove processes and results while monitoring and analyzing performance and trends that optimized customer service and productivity; ensured team provided the best in class customer experience, which altered revenue-generating opportunities • Provided daily interaction with the independent contractors, ensuring they remained accountable for their processing goals

Dallas/Fort Worth Area

• Managed court runners and independent contractors (process servers) and that all citations and subpoenas issued by the court were distributed and monitored according to PCP’s timeframe of attempts

Dallas/Fort Worth Area

• Ensured proper filing and retrieving of legal document with the District Clerk, County Clerk and the Justice of the