- Elicited and documented requirements from stakeholders in the form of use cases and user stories. - Gather critical information from stakeholders to generate detail-oriented business analysis models. - Extensively usage of web based collaborative platforms like SharePoint and Confluence to prepare documentation of workflow process - Perform gap analysis to identify missing capabilities and propose improvements to optimize user experience. - Facilitate workshops with a wide range of business stakeholders to identify gaps, root cause, and cross-functional dependencies. - Collaboratively engage with the business owners to discover competitive acumen and the current industry trends.

- Maintained good working relationships with the Development Team by coordinating team and conducting retrospectives between teams - Created BPMNs and use cases for better understanding of business process and extensive usage of JIRA to document Epics and user stories - Helped in developing key functional requirements specifications to create use cases and process flow diagrams for functional requirements.- Aided the development teams to further decompose complex user stories into simplified executable versions.