• Responsible for all aspects of headquarters and remote tour operations for bicycle and hiking tourcompany generating $1 million in annual revenue• Developed and implemented plan to reduce and standardize inventory, which has increased capitaland operating efficiency while significantly improving operating effectiveness• Developed three-year plan to further increase efficiency by formalizing fleet maintenance andreplacement cycles, and maximizing volume and timing-driven purchase discounts• Support the company’s online marketing efforts, and work directly with customers to ensure anexceptional customer experience and maximize repeat business and referrals

- Advised the owner on product selection and purchasing management strategies designed to optimize inventory levels and increase profit margin- Developed an e-commerce catalog for all winter sports categories and products- Assisted the owner in helping to train, educate, and develop service and sales staff with an emphasis on customer service- Quickly developed a thorough understanding of the ski and fitness markets

- Influential decision maker who helped drive 50% growth in gross sales – from $3.6 million to $5.4 million – over six years- Maximized profitability through pricing optimization, disciplined vendor negotiation and efficient inventory management- Led the implementation and ongoing maintenance of a 10,000-item Microsoft RMS inventory database- Developed a strong store brand and identity via a compelling product selection, a clean and straightforward store layout and merchandising approach, and a focus on customer service, retention and evolution- Established formal ordering policies and procedures for stocked and special order items, which both reduced inventory levels and improved merchandise availability for customers- Achieved a 45% gross profit margin, working closely with the company’s Controller to maximize vendor discounts

- Led service operations with an emphasis on customer service, satisfaction and retention, resulting in consistent annual service revenue growth- Managed a team of 10-12 full-time and 10-15 seasonal mechanics and service writers, including hiring, training, skills development, evaluation and compensation- Established formal service policies and procedures improving mechanic productivity and reducing repair turnaround time, leading to increased profitability- Cultivated vendor relationships, directed warranty programs, and managed purchasing and inventory of $450,000 of service-related items