Retirement Benefit Specialist V
Austin, Texas Area
•SharePoint Content Manager•End-user testing.•Created new functions with current applications while working directly with IT departments.•Trained on and tested changes to provide bug feedback to IT.•Data Protection Plan lead for Benefit Processing•Team Leader backup•Handled workflow including assigning work to process and verify•Updated weekly management reports•Claims Review•Process files that are Surviving Heir and Texas Probate Code•Manage all aspects of Surviving Heir workflow, types of files processors work and when the training of new processors in subject area begins•Perform complex research and analysis of member records to ensure accuracy. Check the completeness of information to determine eligibility for death benefits.•Reviews documents for authenticity and accuracy, and processes complex requests relating to assigned TRS benefit program.•Verifying the legitimacy of beneficiary designations, finalizing documentation and authorizing death claims payments involving complex issues such as power of attorney, trusts, and problems other processors were unable to resolve.•Assists in training and provides technical assistance to team members on Benefit Processing related laws, regulations, policies, procedures, and processes.•Communicates verbally and through correspondence with members, school districts, beneficiaries, executors, and other interested parties to verify or obtain information, coordinate delivery of services, resolve problems, and provide information regarding TRS laws, regulations, procedures and processes.•Assists in analyzing and recommending changes to departmental procedures and systems.•Considerable knowledge of TRS Laws, regulations, policies, procedures and systems related to assigned function.•Using Windows environment with word processing, spreadsheet, and other business software.•Effectively communicating detailed and technical information, orally and in writing.
